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Cuyahoga County

DOWNTOWN BRANCH

Hours
Monday8:30 am – 4:00 pm
Tuesday8:30 am – 4:00 pm
Wednesday8:30 am – 4:00 pm
Thursday8:30 am – 6:00 pm
Friday8:30 am – 4:00 pm
SaturdayCLOSED
SundayCLOSED

PARMA BRANCH

Hours
Monday8:00 am – 4:00 pm
Tuesday8:00 am – 4:00 pm
Wednesday8:00 am – 4:00 pm
Thursday8:00 am – 4:00 pm
Friday8:00 am – 4:00 pm
Saturday8:30 am – 12:30 pm
SundayCLOSED

WEST SIDE CLEVELAND BRANCH

Hours
Monday8:00 am – 4:00 pm
Tuesday8:00 am – 4:00 pm
Wednesday8:00 am – 4:00 pm
Thursday8:00 am – 4:00 pm
Friday8:00 am – 4:00 pm
Saturday8:30 am – 12:30 pm
SundayCLOSED

Lorain County

NORTH RIDGEVILLE BRANCH

Hours
Monday9:00 am – 5:00 pm
Tuesday9:00 am – 5:00 pm
Wednesday9:00 am – 1:00 pm
Thursday9:00 am – 5:00 pm
Friday9:00 am – 5:00 pm
Saturday9:00 am – 1:00 pm
SundayCLOSED

WELLINGTON BRANCH

Hours
Monday9:00 am – 5:00 pm
Tuesday9:00 am – 5:00 pm
Wednesday9:00 am – 1:00 pm
Thursday9:00 am – 5:00 pm
Friday9:00 am – 5:00 pm
Saturday9:00 am – 1:00 pm
SundayCLOSED

Lake County

WILLOUGHBY BRANCH

Hours
MondayCLOSED
Tuesday8:00 am – 4:00 pm
Wednesday8:00 am – 4:00 pm
Thursday8:00 am – 4:00 pm
Friday8:00 am – 4:00 pm
Saturday8:30 am – 12:30 pm
SundayCLOSED

IMPORTANT ATM NETWORK CHANGES

Beginning January 1, 2025, Fifth Third Bank ATMs will no longer be part of our surcharge-free network.
The good news? You’ll still have plenty of options for surcharge-free ATM access, and we’ll be adding to our network throughout January 2025! Use our ATM locator below to find convenient locations near you.
Please note: All surcharge-free network changes will not be reflected until Jan. 1, 2025.

5,000+ More Locations

Members can access Co-Op Shared Branches across the country. Just look for this logo or use the locator at the bottom of the page to find the branch or ATM nearest you. Learn more by watching this short video.

Find The Location Nearest You

Withdraw for free from 30,000 ATM machines. More than 5,000 Shared Branch locations.

Find One near You

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Holiday Closings

Our branches and offices are closed on the following days. Still need to get into your accounts? No problem. You have 24/7 account access through our secure Online or Mobile Banking.

New Year’s Day | Monday, January 1
Martin Luther King, Jr Day | Monday, January 15
President’s Day | Monday, February 19
Good Friday | Friday, March 29 (branches close at 12pm)
Memorial Day | Monday, May 27
Juneteenth | Wednesday, June 19
Independence Day | Thursday, July 4
Labor Day | Monday, September 2
Columbus/Indigenous People’s Day |Monday, October 14
Veterans Day | Monday, November 11
Thanksgiving Day | Thursday, November 28
Christmas Eve | Tuesday, December 24 (branches close at 12pm)
Christmas Day | Wednesday, December 25
New Year’s Day | Wednesday, January 1, 2025

Surcharge-Free ATM Network Change FAQs

Effective January 1, 2025, Fifth Third ATMs will no longer be part of our surcharge-free network. You’ll still be able to access many other surcharge-free ATMs. Check our ATM locator above for locations near you. 

Fifth Third made a business decision to discontinue its participation in our surcharge-free ATM network. However, you’ll continue to have surcharge-free access to the CO-OP and Alliance One networks and we’ll be adding the Culiance, and MoneyPass networks in January 2025. 

Our partnership with the CO-OP, Alliance One, Culiance, and MoneyPass networks ensures you will still have access to over 30,000 surcharge-free ATMs nationwide.

ATM fees are made up of two charges: a transaction fee and a surcharge. A transaction fee is charged by the financial institution to users who are not their customers. A surcharge, on the other hand, is applied by the owner of the ATM terminal for providing the cash-dispensing service. FFCCU has an agreement with the providers in our surcharge-free ATM network to waive this surcharge, offering you a cost-saving option for withdrawals.

You can use the ATM locator tool available on our website or in our mobile app to find surcharge-free ATMs near you.

ATMs are required by law to notify users if a surcharge fee will be applied. This notice will most frequently appear on-screen before you complete your transaction. You’ll typically have the option to accept or decline the surcharge; choosing to decline will cancel your transaction. Be sure to review all on-screen prompts carefully to avoid unexpected fees.

No. Your card number and PIN will remain the same unless your card is replaced due to other issues. Your PIN and card number will not change when your card expires. 

Yes, starting January 1, 2025, you may incur a surcharge fee when using Fifth Third ATMs. To avoid fees, use the ATM locator tool to find surcharge-free options.

If you believe you were charged a surcharge fee in error at a surcharge-free ATM, please contact us at 216.621.4644 or message us in the mobile banking app.

No, you can still use your debit or ATM card to deposit funds, transfer money, and check balances at participating ATMs in our surcharge-free network. The same fees that have previously applied to these activities will continue to be in effect. Check the ATM locator for features available at specific ATMs.

Our team is here to help! Call or text us at 216.621.4644, visit a branch, or use our mobile app or website for support.