A Fast, Secure Way to Access Account History

To sign up for e-Statements:

  1. Log into your Online banking account
  2. Click the “Statements & documents” tab.
  3. Opt in.

Still need help? View our e-statement tutorial video (instructions apply to online banking, mobile, and the FFCCU app). To view e-statements you will need to be registered for digital banking. Follow the instructions in our digital banking registration tutorial.

You can change your e-Statement subscription at any time in the "More Services" tab.

To Access e-Statements:

  1. Log into your Online banking account
  2. Click the "Statements & documents" tab.
  3. Select the icon you wish to view, print or download.

Still need help? View our e-statement tutorial video (instructions apply to online banking, mobile, and the FFCCU app). To view e-statements you will need to be registered for digital banking. Follow the instructions in our digital banking registration tutorial.

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Urgent icon Important Account Information

Paper Statement Fee

As of May 31, 2024, all members who have any accounts that have elected to receive paper account statements will incur a $2 charge* per statement cycle, per account.

This fee is waived for members enrolled in electronic statements. View our e-statement tutorial video (instructions apply to online banking, mobile, and the FFCCU app).

Don’t have Online Banking?

Through online banking, e-Statements are available to view, print or download whenever! After electing e-Statements, a 36-month rolling history of statements will remain available. Download files as a PDF or CSV file, E-statements are quick, convenient, and eco-friendly! View our online banking enrollment tutorial to get started.

Enroll in Online Banking

eTax Documents, another benefit of e-Statements

Account holders that earned $10 or more in dividends, or paid $600 or more in mortgage loan interest, are sent tax documents. With e-Statements, you also have access to e-Tax docs. An email notification is sent as soon as e-Tax Documents are available. Here’s how to access eTax Document(s):

  1. Log into Online Banking
  2. Click on the eStatement Tab
  3. Click on the eTax sub-tab
  4. Click on the date to view, download, or print

Please note: If you have multiple membership accounts, you’ll need to log into each individual account to retrieve any Tax Documents. (Tax Documents are accessible only within the individual account, they are not set up for cross-account access).

If you have any questions about e-Statements or eTax Documents, please contact us. You can send us a secure message through online banking or call 216.621.4644 for more information.

KUDOS!

Whenever I have questions and start a chat I always receive a quick response with all my questions thoroughly answered. Just wanted to say THANK YOU!

-Jerry T.

Thanks to Brian Velioniskis, our financial goals are back on track. He explained the options for setting up our home equity loan very clearly and made the process easy.

-Jeff C.

My experience with FFCCU’s Parma branch has been nothing but positive. Obtaining an auto loan was really easy, even though I came to the establishment as a nonmember.

-Star B.

Berto was awesome. I joined up today as a brand new member, and he helped in every possible way to make the process smooth and complete. Thanks, Berto!

Karen

I had the pleasure of working with Tiffany Zifcak as I was selling one of my cars being financed by FFCCU. She stayed on top of all the details and parties involved. Tiffany is terrific: likable, trus...

-John G.

The FFCCU team went above and beyond to help my 16-year-old get onto her mobile app. They were very helpful and kind. Definitely #peoplehelpingpeople and #CUDifference!

-Donna P.

Our family has benefited from over 30 years of outstanding service with Firefighters Community Credit Union. Thanks for the prompt response to my online live chat question.

-Jeffery K.

We want to give a shout out to Margaret from the Emerald Branch, she was excellent in helping us with our accounts. She made it easy to understand and to do. She even came in on her day off to help us...

John D.

Wow!!! You give me the best customer service!!! I’m an 8-year Member and can say my Credit Union performs like nothing else. They take such a personal interest in all my issues, great and small.

-David W.

I’d had a poor experience with a previous lender, but took a chance and reached out to FFCCU. I am so happy I went with them and got locked in on a rate I was flabbergasted by. I’m switchi...

-Brian W.

I cannot say enough good things about the individuals I have worked with – especially when my card number was stolen. The service I have had is why I have moved all my accounts to FFCCU. KUDOS!

-David H.

I called about a car loan for my daughter, who is a student, and Sumintra helped determine the best option. I have been a member for 25+ years, and always get great answers and help with our financial...

-Sandy

More Kudos!

*Fee is waived for members with Sparky Youth Savings or members of Club Ignite.