Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Great experience chatting with Megan today. I went into the branch and although it was done in a pleasant manner I was dismissed. Megan made sure that my questions were answered and that process was completed prior to ending the chat. I appreciate her assistance. MEGAN you ROCK!!!
That’s great you were able to get the help you needed, Valencia! Thanks for the Kudos!
Kudos to Breanna for helping resolve my questions fast! Thanks so much for the assistance.
Thanks for the Kudos, Ashley!
KAREN IS AWESOME!! Thank you for your assistance.
She sure is! Thanks, Valencia!
Kudos to Megan! She was super helpful and patient with all my questions and truly helped me understand everything I wanted to know! It was by far the best customer service experience I’ve had with any company!
We’re glad to hear that Megan helped you so well, Jordan! Thanks for the Kudos!
Kudos to Megan for the help today answering a few quick questions.
Thanks for the Kudos, Linda!
Kudos to LeeAnn! I was having issues with logging in online and she found the issue and corrected it!
That’s great to hear, Erin. Thanks for the Kudos!
Kudos to Megan. I had a quick question and she had a quick and thorough answer.
Awesome! Thanks for the Kudos, George.
LeeAnn was thorough and quick. I enjoyed our helpful chat!
Thanks for the Kudos!
Kudos to Megan. She was very helpful and patient with me trying to get on line.
Glad she could help you out! Thanks for the Kudos, Rodney.
Karen quickly helped me with my question via chat. I love having the option of using online chat.
Thanks, Jennifer! Live chat is a great option to have for some quick help.
Karen was great. She took care of our issue quickly!!!
Glad she could help you out, Mike! Thanks for the Kudos.
Props to Leanne for sending ya boy in the right direction.
Glad she could help our boi out!
A great big shout out to Megan! She was so incredibly helpful! One of the best customer service reps I have ever had the pleasure of speaking to. On a scale of 1-5, I would give her an irrefutable 10. This woman deserves a promotion.
She’s one heck of an asset for sure! Thanks for the kudos!
A Shout Out to Breanna! I just worked with Breanna via online chat and she was AWESOME! Very polite and was able to assist me with my questions. Thank you for great service!
Awesome, glad she could help you!
SHOUT OUT TO KAREN ON LIVE CHAT!!
A BEING SO PATIENT WITH MY MAD CONFUSION AND WAS UBER NICE. SERIOUSLY, THANK YOU.
ACCOUNT MEMBER SINCE 1995
FOR A REASON!!SHOUT OUT TO DUDE HELPING ME OVER THE PHONE.
5 STAR CUSTOMER SERVICE!
Thanks for being a great member, Ginger!
Shoutout to Karen for helping me get into my account. She was very quick and efficient.
Thanks Ashley!
Breanna was very knowledgeable and helpful..That’s why I have been a member for 38 years..Great people..
We’re happy to have you as a member, Russ!
I have been a member of a “big name” bank for 10 years until some recent issues with account security. I joined FFCCU less than 2 months ago and feel more comfortable already than I did in 10 years elsewhere. Just utilized live chat to order checks as I was having IT issues doing so through my dash board. Breanna was very helpful and her friendliness came across through the conversation. Very pleased with my switch to FFCCU!
Thanks for the Kudos!
I had an issue with alerts not coming through to my new phone/carrier – Karen was extremely helpful and patient. She quickly determined the problem and fixed everything – I tried to do it myself, but I was unsuccessful. I am very thankful and appreciative for her. Thank you so much!
That’s great to hear, we’re glad she could help you!
Megan was very helpful and patient (definition: able to accept or tolerate delays, problems, or suffering without becoming annoyed or anxious) after I created some confusion during our chat session. Solved the issue for which I am very grateful and happy.
Glad she could help you out, Debra!
LeeAnn was very courteous and helpful on the online chat!
Thanks for the Kudos, Jessica!
Karen was very helpful and solved my online banking problems super fast! thank you!!!!!:)
Great to hear, glad she could help!
Pamela was very helpful and knowledgeable!
Thanks for the Kudos!
FSR Beverly was extremely helpful! Within a few minutes, she not only found the root of the issue but also fixed it. On top of that, she clarified all the “fine print” and common oversights.
Thanks for the Kudos!
Would like to give a shout out to Pamela! My account had been frozen (more than likely a user error on my part) and she was fast, efficient, and pleasant to work with to give me access again to my online account. People like Pamela are what keep my wife and I loyal to FireFighters. Thank you Pamela!
That’s great, thanks Kyle!
I just wanted to give a shout out to Jenny at the Wellington branch! There was a small issue that needed her attention. She was off when I called to ask about it & I was told she would handle it on her next day working (which was the next day) Jenny handled it promptly and efficiently! Thank you Jenny for your prompt response to this matter!
Thanks for the Kudos, Kelly!
LeeAnn was very helpful in helping me to get into my account. I had written my username down differently than what FFCCU had. She was able to change it for me, and guide me back in to change my password. I had been called by another gal this morning in response to a temporary password that she had sent me. Now all is well. I am very happy with FFCCU!!!
We’re glad we could help you out! Thanks for being a member, Carol.
LeAnn was very helpful!
She’s a helpful person for sure! Thanks!
Megan was amazing! Very helpful and very easy to talk to. Thanks Megan! ????????
Thanks for the Kudos and being a member, Cortney!
Was helped once again by Karen! A consummate professional! Had a small problem with one of my accounts and she quickly and skillfully resolved my issue! Thanx so much Karen! Appreciate the help! You guys rock!
That’s great to hear! Thanks for the Kudos, Robert!
I was helped by Breanna today. Not one issue, but two issues, she helped me quickly and she was very polite. I truly appreciate the help!!
Thanks for the Kudos, Shaun! Glad we could help.
Breanna was very helpful today! She helped resolve my issue and I really appreciate it!
Thanks for being a member Merrill!
I was just working with Breanna and she was terrific. Very patient and knowledgeable. She provided me all the information I needed and then some which was awesome! Thanks again!
Thanks for being a member, Gabby!
LeeAnn assisted me with a question I had about advantage checking, THANKS
Thanks for the Kudos, Joseph!
Karen helped me with ATM deposit information regarding same day payments and did a fantastic job! FFCCU is an outstanding place to bank!
Thanks, Todd! We appreciate having you as a member!
I greatly appreciated Megan helping me out today. I would highly recommend FFCCU to my friends.
Thanks for the Kudos, Jennifer!
First time working with a credit union and it was a fantastic experience. The North Ridgville branch was outstanding and I will definitely be doing business with them again.
Thanks Joshua, you won’t regret it!
Very convenient and fast service today from Alishea on the LIVE CHAT. I wish I would have known it was that easy – I would reached out a lot sooner.
Live chat is great for quick answers! Thanks for being a member, Celeste!
I’ve always loved this credit union, and LeeAnn reinforced that today with her efficient, helpful, polite and professional manner.
That’s what she’s known for! Thanks for being a member, Mike!
I can tell from the comments below mine that LeeAnn is on fire today! Her help was quick, got my problem solved in seconds. Thanks LeeAnn!
She sure is! Thanks for the Kudos, Marius.
Worked with LeeAnn today on an issue with my account. Not only was she able to answer my question quickly, she was also able to assist with another issue that happened to pop into my head at the same time and she got that resolved as well! She’s a keeper! Give this woman a raise!
LeeAnn is definitely a keeper, we’re lucky to have her! Thanks for the Kudos, Kelly.
Utilized live chat today and my agent, LeeAnn was very helpful and efficient. I originally had one issue I wanted assistance with, but since I had her on the line I dumped three additional issues on her plate. She handled each of them with ease, eliminating my need to go into a branch or calling. Thanks again LeeAnn you rock!
Agreed, LeeAnn does rock! Thanks for being a member, Pamela, you rock too!
Heather was such a big help to us! We originally had the pleasure of working with her a few months back for a car loan, and knew we wanted her handle our other business as well. She was kind, understanding and willing to help. She is a great asset to the company and excels in customer service.
That’s great to hear, thanks for the Kudos!
The live chat reps are always so helpful! Thank you to Lee Ann for assisting with my questions today!!
We’re glad we could help you! Thanks for the Kudos, Debi.
I locked myself out of my account using the wrong password in my app! I used Live Chat with Alishea, She was very professional and unfroze my account right away but only after verifying it was me! I appreciate the security.
Glad she could help you so quickly! Thanks for the Kudos.
KUDOS to Lee Ann for helping ….. everyone is so kind at the Credit Union….
Thanks, Norleen! It’s nice of you to say so.
KUDOS TO JENNY. THANKS FOR ALL YOUR HELP. WE APPRECIATE YOU!!
Thanks Dawn! We appreciate you being a member!
Thanks for a quick and concise reset of my online password!
Sure thing, Tricia! Thanks for the Kudos.
Kudos to Karen for ability to resolve two issues for me. Very professional. Thank you again Karen.
I want to compliment Mary Beth, who has been more helpful than I could have ever hoped anyone to be. Her professionalism and the gift of going the extra mile really takes her to a level rarely found these days. She has become like a friend…..Thank you.