Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
I needed info on my membership status and mortgage information and Karen was awesome!
Glad she could help you out, Drew. Thanks for being a member!
Megan was wonderful – she helped me set up one-time online bill pay…makes what I need to do easier! Thank you, Megan!
Awesome, glad she could help! Thanks for the Kudos!
Very friendly, knowledgeable and efficient agent, assisted me with finding my debit card and resetting the PIN. Thanks, Megan!
Thanks for the Kudos, Susan! We’re happy to help anytime!
Thanks to Alishea for the information! She was courteous and helpful!
We’re happy to help anytime! Thanks for being a member, Janet!
Hello, I just had a great online chat with Megan. She gave me some good info and set me up with an appointment for a Dare to Compare Account Review.
We can’t wait to meet with you for your Account Review, Michael! Thanks for the Kudos!
My thanks to LeeAnn who helped me via LiveChat. Quick response, helpful and got me exactly the information I needed. Thank you.
That’s great to hear! Thanks for being a member, Doyle!
Just got payoff on a loan for today and it was very simple and very easy!! No waiting in lines or on hold on the phone or transferred from one place to another. Thank you Karen!
Congrats on paying off your loan! And thanks for being a member!
Brianna was wonderful and completed my task quickly. Thank you!!
We’re glad she could help you out, thanks for being a member Janet!
Karen was much help with ordering me a new card, however I was disappointed to hear the cards retained the same old black design ):
I’ll relay the message about card designs for you, Dakota. Maybe we can get something new!
Prompt and friendly service! Really helped me today with payment information for my credit card.
Great to hear, thanks Ronald!
This morning I had the pleasure of Live Chat with Megan. She was very pleasant and helpful. She made me feel valued because she took the time to fully inform me of everything that would be necessary in my loan payoff process and receiving my title. Very pleasant experience! Well done Megan!
Thanks for being a member, Terry!
I love and use the Live Chat feature often. I have never been disappointed with the service I’ve received through that. Today, Megan not only answered my initial questions, but took the extra time to verify that information was correct and clarify next steps.
Live chat is a great thing to have for sure! Thanks for the Kudos Gigi.
Great! Prompt and efficient.
That’s what we do! Thanks for the Kudos!
I chatted with Megan and she was amazing. She took care of me in no time and gave me all the info that I needed
That’s great to hear, Charles! Thanks for being a member!
I had a chat with Alishea this afternoon. I requested a new debit card since my chip is no longer working. She verified my information, which made me feel comfortable and I have a new card on the way. Quick and easy. Thank you!
We’re always happy to help, Danielle! Thanks for the Kudos!
Chatted with Karen this morning, regarding my account and auto deposits. All was handled in a professional manner and very quickly, along with a new ATM card. Thanks to Karen, a true professional!
Thanks for being a member, Alan!
Spoke with Alishea this morning for assistance on adding e-alerts to my accounts. She was very helpful. I cannot say enough about the individuals I have worked with. Especially when my card number was stolen. I am glad I switched to this bank.
We’re always happy to help, thanks for the Kudos!
Received excellent help with an address problem on our accounts. Many thanks to Karen.
That’s great, thanks for the Kudos!
Brenda and Carol took care of me and handled my auto loan and account opening swiftly and efficiently!! I dread doing anything at banks because it always takes so long and they made it so easy and were so friendly and helpful! I really appreciate their help and timely responses!!
That’s what we do here at the CU! Thanks for the Kudos, Lisa!
Got help quickly to reissue a debit card that was cracked and the magnetic strip not working at times. LeeAnn took great care of me by ordering me another. Thank you LeeAnn. I appreciated the help 😉
We’re happy to hear LeeAnn got you taken care of! Thanks for the Kudos!
Thank you LeeAnn for your help with my kids accounts, it was fast and she was great! Thanks again for having great employees who care.
Thanks, Sabrina!
Breanna rocks! She assisted me with setting up my online banking account today. I was holding on the phone for assistance, but this way was much faster and quite easy.
She does, thanks for the Kudos!
LeeAnn made setting up my online banking account quick and easy via the live chat service. Thank you!
We’re happy should helped you out!
LeeAnn was very helpful and was determined to help and find my answers I needed.
Thanks for the Kudos!
Had an issue with my new checking account over the Christmas weekend and was assisted by LeeAnn via live chat. Wasn’t expecting much to come of it, but was happily surprised! Not only did Lee Ann provide useful background information, she offered a solution that will make banking significantly easier & more convenient for me going forward.
That’s great to hear, thanks for the Kudos!
I had a great experience with Karen today. Not only did she assist me with my questions about my loan application, but she also helped set up a Christmas fund for next year. And she changed how my pay was being direct deposited into my account so that it was more efficient.
That’s great, Oren! Thanks for the Kudos!
Karen was incredibly helpful with getting my login info for first time online banking. The Online Chat was very simple and quick! Thanks, Karen!!
We’re glad she could help! Thanks for the Kudos!
Breanna made it easy to update some account information and quickly got me on my way. Thank you!
Glad she could help out!
Shout out to Breanna she was amazing with helping me open another account…she answered all my questions and made sure I understood everything she truly deserves a raise if she hasn’t had one already!!!! Thanks again!!!!!
She’s definitely #1! Thanks, Jordan!
I reached out to Karen about my application.. seems it didnt process very well.. Karen was fantastic at helping me.. I wish more people were as caring as she was.. Thank You Karen!!!!
It’s great to hear Karen could help you out! Thanks for the Kudos, Janet.
LeeAnn was absolutely amazing this morning! She helped with a balance inquiry and opened a new account for me!!!! Her kindness and patience is very much appreciated. Have a very Merry Christmas!
We’re happy to hear she helped you out! Merry Christmas to you too!
Megan helped me with something I thought I’d have to come into the branch to accomplish. She was helpful, efficient, and kind. Her professionalism translated in the chat room. Thank you!
Thanks, Cella! We’re glad Megan was able to help you out.
Shout out to LeeAnn. Thanks for helping me answer my questions and providing the information that I need.
Thanks for the Kudos!
Breanna was amazing and extremely helpful in answering my questions!
That’s great she was able to help you out! Thanks for the Kudos!
Breanna was the bomb! She helped me and even gave me a courtesy refund of a fee. Give her a raise!
She totally is the bomb! Thanks for the Kudos!
LeeAnn was fantastic and tried to answer all my questions and the ones she could not help me with she connected me to the proper person
Thanks for the Kudos, Dawn!
Shoutout to LeAnn helped me out greatly and took care of my issues in no time at all! Great chat feature
That’s great to hear, thanks Joe!
Kudo’s to Sumintra Singh! Her smile is genuine her greeting is personal and she is quick to assist with anything. On our last visit she noticed it was my birthday and gave me a warm “Happy Birthday”. She makes our large credit union business seem like a local mom & pop operation. Thank You Sumintra!
That’s great, Denny! We hope you had a great birthday! Thanks for the Kudos.
The online chat was quick fast amazing, she was great thank you.
That’s great to hear, Michael! Thanks!
The associate was able to rectify my problem.
We’re happy we could help you!
The conversation was very informative and helpful.
Thanks for the Kudos!
You are so good. Once I get the updated info I need I will update this!
Thanks Brenda!
Aleshia was awesome and thorough!
Great, thanks for the Kudos!
Breanna did an awesome job, and was very confident with the service she provided!
Thanks for the Kudos!
LeeAnn was a TREMENDOUS help! Something I’ve been working on resolving for 5-6 months; she walked me thru in 5-6 minutes and I couldn’t be more appreciative. Thank you so much for your patience and assistance !!!!!
That’s great she was able to help you out like that!
I “chatted” with Megan this morning and she was great! Very thorough in researching my issue and providing feedback as to what the problem is and when it will be resolved. Thanks for great service Megan!!
Glad she could help you, thanks for the Kudos!
Thank you Breanna for all your help! Got me all set to pay off my car loan and all in a matter of minutes!
That’s great to hear, Aimee! Congrats on paying off your car!
Alishea was was wonderful, she answered all my questions and was so helpful!
Awesome, we’re glad she could help you! Thanks for the Kudos!
Karen was fantastic! Fixed my issue and was kind enough to refund a fee (that was even my own mistake). 🙂
Glad she was able to help you out! Thanks for the Kudos!
Karen was great to work with and resolved my issue. Very helpful
That’s great to hear, Marlena! Thanks for being a member!