Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
I needed info on my membership status and mortgage information and Karen was awesome!
Glad she could help you out, Drew. Thanks for being a member!
Megan was wonderful – she helped me set up one-time online bill pay…makes what I need to do easier! Thank you, Megan!
Awesome, glad she could help! Thanks for the Kudos!
Very friendly, knowledgeable and efficient agent, assisted me with finding my debit card and resetting the PIN. Thanks, Megan!
Thanks for the Kudos, Susan! We’re happy to help anytime!
Thanks to Alishea for the information! She was courteous and helpful!
We’re happy to help anytime! Thanks for being a member, Janet!
Hello, I just had a great online chat with Megan. She gave me some good info and set me up with an appointment for a Dare to Compare Account Review.
We can’t wait to meet with you for your Account Review, Michael! Thanks for the Kudos!
My thanks to LeeAnn who helped me via LiveChat. Quick response, helpful and got me exactly the information I needed. Thank you.
That’s great to hear! Thanks for being a member, Doyle!
Just got payoff on a loan for today and it was very simple and very easy!! No waiting in lines or on hold on the phone or transferred from one place to another. Thank you Karen!
Congrats on paying off your loan! And thanks for being a member!
Brianna was wonderful and completed my task quickly. Thank you!!
We’re glad she could help you out, thanks for being a member Janet!
Karen was much help with ordering me a new card, however I was disappointed to hear the cards retained the same old black design ):
I’ll relay the message about card designs for you, Dakota. Maybe we can get something new!
Prompt and friendly service! Really helped me today with payment information for my credit card.
Great to hear, thanks Ronald!
This morning I had the pleasure of Live Chat with Megan. She was very pleasant and helpful. She made me feel valued because she took the time to fully inform me of everything that would be necessary in my loan payoff process and receiving my title. Very pleasant experience! Well done Megan!
Thanks for being a member, Terry!
I love and use the Live Chat feature often. I have never been disappointed with the service I’ve received through that. Today, Megan not only answered my initial questions, but took the extra time to verify that information was correct and clarify next steps.
Live chat is a great thing to have for sure! Thanks for the Kudos Gigi.
Great! Prompt and efficient.
That’s what we do! Thanks for the Kudos!
I chatted with Megan and she was amazing. She took care of me in no time and gave me all the info that I needed
That’s great to hear, Charles! Thanks for being a member!
I had a chat with Alishea this afternoon. I requested a new debit card since my chip is no longer working. She verified my information, which made me feel comfortable and I have a new card on the way. Quick and easy. Thank you!
We’re always happy to help, Danielle! Thanks for the Kudos!
Chatted with Karen this morning, regarding my account and auto deposits. All was handled in a professional manner and very quickly, along with a new ATM card. Thanks to Karen, a true professional!
Thanks for being a member, Alan!
Spoke with Alishea this morning for assistance on adding e-alerts to my accounts. She was very helpful. I cannot say enough about the individuals I have worked with. Especially when my card number was stolen. I am glad I switched to this bank.
We’re always happy to help, thanks for the Kudos!
Received excellent help with an address problem on our accounts. Many thanks to Karen.
That’s great, thanks for the Kudos!
Brenda and Carol took care of me and handled my auto loan and account opening swiftly and efficiently!! I dread doing anything at banks because it always takes so long and they made it so easy and were so friendly and helpful! I really appreciate their help and timely responses!!
That’s what we do here at the CU! Thanks for the Kudos, Lisa!
Got help quickly to reissue a debit card that was cracked and the magnetic strip not working at times. LeeAnn took great care of me by ordering me another. Thank you LeeAnn. I appreciated the help 😉
We’re happy to hear LeeAnn got you taken care of! Thanks for the Kudos!
Thank you LeeAnn for your help with my kids accounts, it was fast and she was great! Thanks again for having great employees who care.
Thanks, Sabrina!
Breanna rocks! She assisted me with setting up my online banking account today. I was holding on the phone for assistance, but this way was much faster and quite easy.
She does, thanks for the Kudos!
LeeAnn made setting up my online banking account quick and easy via the live chat service. Thank you!
We’re happy should helped you out!
LeeAnn was very helpful and was determined to help and find my answers I needed.
Thanks for the Kudos!
Had an issue with my new checking account over the Christmas weekend and was assisted by LeeAnn via live chat. Wasn’t expecting much to come of it, but was happily surprised! Not only did Lee Ann provide useful background information, she offered a solution that will make banking significantly easier & more convenient for me going forward.
That’s great to hear, thanks for the Kudos!
I had a great experience with Karen today. Not only did she assist me with my questions about my loan application, but she also helped set up a Christmas fund for next year. And she changed how my pay was being direct deposited into my account so that it was more efficient.
That’s great, Oren! Thanks for the Kudos!
Karen was incredibly helpful with getting my login info for first time online banking. The Online Chat was very simple and quick! Thanks, Karen!!
We’re glad she could help! Thanks for the Kudos!
Breanna made it easy to update some account information and quickly got me on my way. Thank you!
Glad she could help out!
Shout out to Breanna she was amazing with helping me open another account…she answered all my questions and made sure I understood everything she truly deserves a raise if she hasn’t had one already!!!! Thanks again!!!!!
She’s definitely #1! Thanks, Jordan!
I reached out to Karen about my application.. seems it didnt process very well.. Karen was fantastic at helping me.. I wish more people were as caring as she was.. Thank You Karen!!!!
It’s great to hear Karen could help you out! Thanks for the Kudos, Janet.
LeeAnn was absolutely amazing this morning! She helped with a balance inquiry and opened a new account for me!!!! Her kindness and patience is very much appreciated. Have a very Merry Christmas!
We’re happy to hear she helped you out! Merry Christmas to you too!
Megan helped me with something I thought I’d have to come into the branch to accomplish. She was helpful, efficient, and kind. Her professionalism translated in the chat room. Thank you!
Thanks, Cella! We’re glad Megan was able to help you out.
Shout out to LeeAnn. Thanks for helping me answer my questions and providing the information that I need.
Thanks for the Kudos!
Breanna was amazing and extremely helpful in answering my questions!
That’s great she was able to help you out! Thanks for the Kudos!
Breanna was the bomb! She helped me and even gave me a courtesy refund of a fee. Give her a raise!
She totally is the bomb! Thanks for the Kudos!
LeeAnn was fantastic and tried to answer all my questions and the ones she could not help me with she connected me to the proper person
Thanks for the Kudos, Dawn!
Shoutout to LeAnn helped me out greatly and took care of my issues in no time at all! Great chat feature
That’s great to hear, thanks Joe!
Kudo’s to Sumintra Singh! Her smile is genuine her greeting is personal and she is quick to assist with anything. On our last visit she noticed it was my birthday and gave me a warm “Happy Birthday”. She makes our large credit union business seem like a local mom & pop operation. Thank You Sumintra!
That’s great, Denny! We hope you had a great birthday! Thanks for the Kudos.
The online chat was quick fast amazing, she was great thank you.
That’s great to hear, Michael! Thanks!
The associate was able to rectify my problem.
We’re happy we could help you!
The conversation was very informative and helpful.
Thanks for the Kudos!
You are so good. Once I get the updated info I need I will update this!
Thanks Brenda!
Aleshia was awesome and thorough!
Great, thanks for the Kudos!
Breanna did an awesome job, and was very confident with the service she provided!
Thanks for the Kudos!
LeeAnn was a TREMENDOUS help! Something I’ve been working on resolving for 5-6 months; she walked me thru in 5-6 minutes and I couldn’t be more appreciative. Thank you so much for your patience and assistance !!!!!
That’s great she was able to help you out like that!
I “chatted” with Megan this morning and she was great! Very thorough in researching my issue and providing feedback as to what the problem is and when it will be resolved. Thanks for great service Megan!!
Glad she could help you, thanks for the Kudos!
Thank you Breanna for all your help! Got me all set to pay off my car loan and all in a matter of minutes!
That’s great to hear, Aimee! Congrats on paying off your car!
Alishea was was wonderful, she answered all my questions and was so helpful!
Awesome, we’re glad she could help you! Thanks for the Kudos!
Karen was fantastic! Fixed my issue and was kind enough to refund a fee (that was even my own mistake). 🙂
Glad she was able to help you out! Thanks for the Kudos!
Karen was great to work with and resolved my issue. Very helpful
That’s great to hear, Marlena! Thanks for being a member!