Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Jashira was very professional and kind. Thank you!
Thanks for being a member, David!
Thanks Megan. I was running through last minute pre trip items and she helped me prepare for travel including placing a notice on my credit card.
Thanks for the Kudos, Anthony!
Jashira Diaz was awesome in helping me with my online account. She was informative and very patient when helping me get done with what I needed. She also has a beautiful personality and it was pleasant to talk to her. Thank you Jashira for your help.
That’s great to hear. Thanks for the Kudos, Georgia!
Karen C. was knowledgeable about the issue with the other service customer and was able to direct me on how to get the issue resolved. Thanks again Karen!
Thanks for the Kudos! Glad Karen was able to help you. 🙂
Lee Ann was very helpful and addressed an error promptly!
Thanks for the Kudos!
LeeAnn on the Chat service was delightful. she was very patient with all of my questions and helpful in answering everything. Thanks LeeAnn.
Thanks for the Kudos, Carlon!
Karen helped me resolve my issue quickly and easily via online chat!
Glad to hear it! Thanks for being a member, Hunter!
Contacted via online chat to verify that my insurance company provided the information that was needed for my auto loan. LeeAnn answer my question in less than 2 minutes. I always have a great experience with any representative I have encountered.
Great to hear, Chrissy! Thanks for the Kudos!
LeeAnn was very helpful with my question on Skip A Pay. Also, a shoutout to Jashira who was able to get me back to LeeAnn after I timed out due to my multi-tasking.
Our Member Contact Center is always willing to help! Thanks for being a member, David!
LeeAnn IS AWESOME!!!! She was very pleasant and helpful.
Right!? Thanks for being a member, Valencia. You’re awesome too!
I had a quick question and LeeAnn was excellent. What a great organization!!!
She is excellent! Thanks for the Kudos!
I just would like to thank Karen from the Emerald Parkway location for all the great information regarding how to understand my credit and my financial situation to strengthen my overall financial health. I also would like to give Kudos to Mrs. Abby Flores for being patient with me and helping me to get a good deal on my car loan. I really appreciate all you have done. Thank you Both.
Sincerely,
Mr. Pearson
Sounds like they were a big help to you! Thanks for being such a wonderful member, Phil!
Leann was extremely helpful helping me figure out what some charges on my account where were the vendor name was nothing I recognized. She even went as far as to Google the vendor and helped me figure out what the charges were for and that they were in fact legit.
Thank You for the kind words Carol and for being such a great member!
Karen was responsive and solved my issue.
Thanks for the Kudos John and Thanks for being a Member!
Karen was very helpful and understanding. Great service!
Thanks for the Kudos Joyce! We think Karen is awesome too!
Thanks Karen!!! Excellent customer service.
Thanks for being a member, Mike!
I needed online assistance. Megan was able to get everything going for me. Fantastic service. Very clear, efficient. Thank you!
Sure thing Rick! Thanks for the Kudos!
Jashira was very helpful in getting the information I needed!
Thanks for being a member, Matthew!
Karen was very helpful and efficient and I really appreciated her time!
She’s good at what she does! Thanks for the Kudos, Latasha.
LeeAnn was very helpful in answering my questions quickly. Saved me a phone call!
Our live chat is pretty useful! Thanks for the Kudos!
Megan was able to help me with my transaction issue. great chat feature with avoiding phone calls. FFCCU rocks. Go Tribe!
Thanks, Ryan. Go Tribe indeed!
Megan was spectacular on the Online Chat to help me with an issue I was having. She is a model for what customer service should be! I’d give her 10 stars anyday…
Thanks Megan!
Awesome, Jimmy! Thanks for the Kudos!
Thanks again, LeeaAnn for all your help with my son’s problems.
Thanks for the Kudos, Rosemary!
Thanks to LeeAnn for the help in replacing my debit card.
Thanks for the Kudos, Douglas!
Thanks to Karen for helping me solve a mystery!! 😉
She’s good at that! Thanks for the Kudos!
Karen was great and helped me out a lot!
That’s great! Thanks for being a member, Brian!
Megan was awesome. Lighting fast service! WOO HOO!!!
Thanks for the Kudos!
Megan was helpful, professional and fast
Thanks for the Kudos, William!
Jashira was very helpful with all the questions that I had. Great employee.
Thanks for being a member, Ryan!
Megan was very helpful in figuring out why I couldn’t make an online purchase.
Thanks for the Kudos, Philip!
Megan in the chat window has been very helpful. She answered all of my questions and helped me get an application submitted for a refinance of a vehicle I have. She was very patient and this is why I continue being a part of this wonderful credit union. Thank you.
We’re glad to hear she could help you out like that. Thanks for being a member, Jennylee!
Megan is absoultey wonderful, she answered all my questions and gave me some great advice!
Thanks for the Kudos, Rebecca!
Megan was extremely helpful and polite. She resolved my issue very quickly. Great customer service.
We’re always happy to help! Thanks for the Kudos!
Sumintra was extremely helpful and did a wonderful job assisting me. Thanks again
Thanks for the Kudos, Richard!
Jahsira was very knowledgeable and the information that I received was very helpful.
Thanks for being a member, Stephanie!
I spoke with Karen today and she was so very helpful! I loved the easy Live Chat option too! Thanks so much, Karen, for the tips, information, and kindness!
Awesome to hear, Erin! Thanks for being a member.
Karen was very helpful in my chat session. I had a question concerning my loan application and she was gave me the information I was looking for.
Thanks for the Kudos, Eddie!
Jashira was awesome, quick,to the point and super helpful. thank you!!! I will always be banking with FFCU!
We’re happy to have you with us, Mandy!
Sumintra Singh is outstanding! Helped us every step of the way!!!! So glad to have her at the North Ridgeville branch. Friendly helpful and courteous. Sumintra you rock. Thank you!
Awesome, thanks for the Kudos!
Thanks to Jashira and LeeAnn for prompt action helpful and professional took care of my problem A.S.A.P
Thank you both from the bottom of my heart.
Thank you for the Kudos, Theresa! We’re happy they could help you out like that.
Many thanks to Sumintra at the North Ridgeville office. Helpful, professional and prompt response to email and calls. Thank you again!
And thank you for being a member!
I had the pleasure of speaking through IM with Karen and Megan on different occasions. Both ladies where very knowledgeable, helpful, and patient with me. They made the process go smooth and answered all my question in a timely manner.
We’re happy they were able to help you out, Cherie! Thanks for the Kudos!
We love FFCCU everyone is so helpful, I went to transfer money from our savings to checking and accidently sent it to my credit card, with no balance due and after a quick message via mobile app the transaction was cancelled
We’re always happy to help, Troy! Thanks for being a member!
Sue Whitt recently helped me with an auto loan. She stayed late on Saturday and got all the paperwork and information auto dealer needed. She made the process seamless. She should be recognized for the great customer service.
That’s awesome that she went the extra mile for you. I’ll send this comment to her manager so she gets proper recognition. Thanks for being a member, Reed!
Lets hear it for Jashira! She was more than helpful, kind and considerate. Any and all questions were answered in a timely manner! Thanks so much.
Great to hear, thanks Sharon!
Karen did a wonderful job helping me with all my questions, awesome lady….
She sure is, thanks Curtis!
Alishea handled my chat question very efficiently. Thank you for the quick response
Thanks for being a member, Tom!
Hello- I just wanted you all to know that I absolutely love how user friendly the website and how friendly the live chat rep was…Her name was Pamela…Good job FFCU keep up the good work….Diane C.
Thanks, Diane that means a lot!
Megan in Live Chat is very thorough and helpful. She went above and beyond to try to assist me with a situation I have never encountered. I love the fact that she took the time to read and understand the information I was relaying to her, which is not always done during live chats. She’s also very pleasant to chat with! Thank you, Megan!
That’s great that she was able to help you out! Thanks for being a member, V!
Love Live Chat.
I just got off the line with Alishea and she is such a peach. She was more than willing to answer all of my questions and explain everything to me on how things can and do happen with automatic payments. She is one of the reasons I keep my account with Firefighters Community Credit Union. Thanks for such great customer service with Alishea on your team. Sincerely Sharon
We’re happy to hear she could help you out like that, Sharon. Thanks for being a member!