Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Jashira was very professional and kind. Thank you!
Thanks for being a member, David!
Thanks Megan. I was running through last minute pre trip items and she helped me prepare for travel including placing a notice on my credit card.
Thanks for the Kudos, Anthony!
Jashira Diaz was awesome in helping me with my online account. She was informative and very patient when helping me get done with what I needed. She also has a beautiful personality and it was pleasant to talk to her. Thank you Jashira for your help.
That’s great to hear. Thanks for the Kudos, Georgia!
Karen C. was knowledgeable about the issue with the other service customer and was able to direct me on how to get the issue resolved. Thanks again Karen!
Thanks for the Kudos! Glad Karen was able to help you. 🙂
Lee Ann was very helpful and addressed an error promptly!
Thanks for the Kudos!
LeeAnn on the Chat service was delightful. she was very patient with all of my questions and helpful in answering everything. Thanks LeeAnn.
Thanks for the Kudos, Carlon!
Karen helped me resolve my issue quickly and easily via online chat!
Glad to hear it! Thanks for being a member, Hunter!
Contacted via online chat to verify that my insurance company provided the information that was needed for my auto loan. LeeAnn answer my question in less than 2 minutes. I always have a great experience with any representative I have encountered.
Great to hear, Chrissy! Thanks for the Kudos!
LeeAnn was very helpful with my question on Skip A Pay. Also, a shoutout to Jashira who was able to get me back to LeeAnn after I timed out due to my multi-tasking.
Our Member Contact Center is always willing to help! Thanks for being a member, David!
LeeAnn IS AWESOME!!!! She was very pleasant and helpful.
Right!? Thanks for being a member, Valencia. You’re awesome too!
I had a quick question and LeeAnn was excellent. What a great organization!!!
She is excellent! Thanks for the Kudos!
I just would like to thank Karen from the Emerald Parkway location for all the great information regarding how to understand my credit and my financial situation to strengthen my overall financial health. I also would like to give Kudos to Mrs. Abby Flores for being patient with me and helping me to get a good deal on my car loan. I really appreciate all you have done. Thank you Both.
Sincerely,
Mr. Pearson
Sounds like they were a big help to you! Thanks for being such a wonderful member, Phil!
Leann was extremely helpful helping me figure out what some charges on my account where were the vendor name was nothing I recognized. She even went as far as to Google the vendor and helped me figure out what the charges were for and that they were in fact legit.
Thank You for the kind words Carol and for being such a great member!
Karen was responsive and solved my issue.
Thanks for the Kudos John and Thanks for being a Member!
Karen was very helpful and understanding. Great service!
Thanks for the Kudos Joyce! We think Karen is awesome too!
Thanks Karen!!! Excellent customer service.
Thanks for being a member, Mike!
I needed online assistance. Megan was able to get everything going for me. Fantastic service. Very clear, efficient. Thank you!
Sure thing Rick! Thanks for the Kudos!
Jashira was very helpful in getting the information I needed!
Thanks for being a member, Matthew!
Karen was very helpful and efficient and I really appreciated her time!
She’s good at what she does! Thanks for the Kudos, Latasha.
LeeAnn was very helpful in answering my questions quickly. Saved me a phone call!
Our live chat is pretty useful! Thanks for the Kudos!
Megan was able to help me with my transaction issue. great chat feature with avoiding phone calls. FFCCU rocks. Go Tribe!
Thanks, Ryan. Go Tribe indeed!
Megan was spectacular on the Online Chat to help me with an issue I was having. She is a model for what customer service should be! I’d give her 10 stars anyday…
Thanks Megan!
Awesome, Jimmy! Thanks for the Kudos!
Thanks again, LeeaAnn for all your help with my son’s problems.
Thanks for the Kudos, Rosemary!
Thanks to LeeAnn for the help in replacing my debit card.
Thanks for the Kudos, Douglas!
Thanks to Karen for helping me solve a mystery!! 😉
She’s good at that! Thanks for the Kudos!
Karen was great and helped me out a lot!
That’s great! Thanks for being a member, Brian!
Megan was awesome. Lighting fast service! WOO HOO!!!
Thanks for the Kudos!
Megan was helpful, professional and fast
Thanks for the Kudos, William!
Jashira was very helpful with all the questions that I had. Great employee.
Thanks for being a member, Ryan!
Megan was very helpful in figuring out why I couldn’t make an online purchase.
Thanks for the Kudos, Philip!
Megan in the chat window has been very helpful. She answered all of my questions and helped me get an application submitted for a refinance of a vehicle I have. She was very patient and this is why I continue being a part of this wonderful credit union. Thank you.
We’re glad to hear she could help you out like that. Thanks for being a member, Jennylee!
Megan is absoultey wonderful, she answered all my questions and gave me some great advice!
Thanks for the Kudos, Rebecca!
Megan was extremely helpful and polite. She resolved my issue very quickly. Great customer service.
We’re always happy to help! Thanks for the Kudos!
Sumintra was extremely helpful and did a wonderful job assisting me. Thanks again
Thanks for the Kudos, Richard!
Jahsira was very knowledgeable and the information that I received was very helpful.
Thanks for being a member, Stephanie!
I spoke with Karen today and she was so very helpful! I loved the easy Live Chat option too! Thanks so much, Karen, for the tips, information, and kindness!
Awesome to hear, Erin! Thanks for being a member.
Karen was very helpful in my chat session. I had a question concerning my loan application and she was gave me the information I was looking for.
Thanks for the Kudos, Eddie!
Jashira was awesome, quick,to the point and super helpful. thank you!!! I will always be banking with FFCU!
We’re happy to have you with us, Mandy!
Sumintra Singh is outstanding! Helped us every step of the way!!!! So glad to have her at the North Ridgeville branch. Friendly helpful and courteous. Sumintra you rock. Thank you!
Awesome, thanks for the Kudos!
Thanks to Jashira and LeeAnn for prompt action helpful and professional took care of my problem A.S.A.P
Thank you both from the bottom of my heart.
Thank you for the Kudos, Theresa! We’re happy they could help you out like that.
Many thanks to Sumintra at the North Ridgeville office. Helpful, professional and prompt response to email and calls. Thank you again!
And thank you for being a member!
I had the pleasure of speaking through IM with Karen and Megan on different occasions. Both ladies where very knowledgeable, helpful, and patient with me. They made the process go smooth and answered all my question in a timely manner.
We’re happy they were able to help you out, Cherie! Thanks for the Kudos!
We love FFCCU everyone is so helpful, I went to transfer money from our savings to checking and accidently sent it to my credit card, with no balance due and after a quick message via mobile app the transaction was cancelled
We’re always happy to help, Troy! Thanks for being a member!
Sue Whitt recently helped me with an auto loan. She stayed late on Saturday and got all the paperwork and information auto dealer needed. She made the process seamless. She should be recognized for the great customer service.
That’s awesome that she went the extra mile for you. I’ll send this comment to her manager so she gets proper recognition. Thanks for being a member, Reed!
Lets hear it for Jashira! She was more than helpful, kind and considerate. Any and all questions were answered in a timely manner! Thanks so much.
Great to hear, thanks Sharon!
Karen did a wonderful job helping me with all my questions, awesome lady….
She sure is, thanks Curtis!
Alishea handled my chat question very efficiently. Thank you for the quick response
Thanks for being a member, Tom!
Hello- I just wanted you all to know that I absolutely love how user friendly the website and how friendly the live chat rep was…Her name was Pamela…Good job FFCU keep up the good work….Diane C.
Thanks, Diane that means a lot!
Megan in Live Chat is very thorough and helpful. She went above and beyond to try to assist me with a situation I have never encountered. I love the fact that she took the time to read and understand the information I was relaying to her, which is not always done during live chats. She’s also very pleasant to chat with! Thank you, Megan!
That’s great that she was able to help you out! Thanks for being a member, V!
Love Live Chat.
I just got off the line with Alishea and she is such a peach. She was more than willing to answer all of my questions and explain everything to me on how things can and do happen with automatic payments. She is one of the reasons I keep my account with Firefighters Community Credit Union. Thanks for such great customer service with Alishea on your team. Sincerely Sharon
We’re happy to hear she could help you out like that, Sharon. Thanks for being a member!