Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
LeeAnn was very helpful and polite as well as quick to respond and look up my information. Thank you!
You’re welcome, Lindsay! Thank you for being an FFCCU member.
Beverly Minnich assisted me and my family on two sperate car loans. She knocked it out of the park and did a great job getting done! Thanks for all the help.
Jashira was fantastic and very helpful
Recently, my other bank had changed to a third party bill pay service. They had been sending my monthly deposits to my daughter’s account, which we should have noticed but didn’t! It was a mess but Randa, as always, handled all the necessary paperwork and figured it all out. Thank you Randa!
Megan was great, fast and efficient
LeeAnn was very helpful & quick in handling my request!! Thank you very much!!
Kudos to Carol Merker at the St. Clair branch. She helped me open a checking and savings account and explained all the services available to me with FFCCU. She patiently answered all my questions and made something that could be dry and boring – fun and the time flew.
Thank you Carol!!
I had an easy question and Megan answered it so efficiently! I learned how do something new and completed my online banking in just a few minutes. Thank you!!
LeAnn was very friendly and helpful. I appreciate not having to make phone calls which take forever. She took care of my questions quickly and was very easy to talk to.
Jashira was able to address my concerns very quickly. Thank you
Kudos to Megan for her online help and service! She did an excellent job of explaining the solution to me!
MEGAN WAS THE BEST!!!!
LIVE CHAT with Megan went very smooth she was quick provided help and even went the extra mile to help me in the future to avoid my confusion. 🙂 KUDOS!
Thank you Jashira for the quick service!
Meghan and Jovan in Wellington are great! Always so welcoming to the members, calling them by name and always making sure they are well taken care of. This is another reason why i love banking with FFCCU!
Major kuddos to Abby Flores for for having the skill time and patience to work with me in an attempt to purchase a vehicle out of state that went horribly wrong as she told me it would. Of course I didn’t listen and had to be a hard head only to find out how true her words were. However, once the purchase of a vehicle I wanted in the state of Michigan went south Abby flew in like a superhero, voided all the documents and did a new loan for me for an alternate vehicle. I am the owner of… Read more »
A great live chat experience! Kudos to Megan for her very friendly attitude, caring nature and efficient resolution. Thank you!!!
Megan was very helpful and thorough. Thanks so much!
Good morning. I would like to thank Karen Crisler for helping me on the live Chat. She was Pleasant, Helpful and Prompt in getting me the information that I needed. It was an very good experience for me with Ms. Crisler with the Live Chat. Thank you and I would use the live Chat again. Kudos to Ms. Crilser
Megan was great. Quick responses and actions. Thank you!!
Jashira was amazing! She clearly remembered our conversation from the day before about fraudulent charges on our account and was quick to assist me the next day. Her customer service is exceptional.
KUDOS to Karen on assisting me with ordering my checks.
I just wanted to thank Sumintra Singh and her staff at the the North Ridgeville office.
Her time and experience made our loan application a very pleasant event.
We will be utilizing more of their services moving ahead.
I chatted with LeeAnn today, she was very helpful with my questions.
Kudos to Karen for being super helpful, knowledgeable and patient while assisting via live chat today! 🙂
I spoke with Megan today on chat. She was very helpful and really knows her job! Thank you Megan for all of the information you provided me today.
Today 2 different Karens helped us avoid a meltdown by solving a credit/debit card issue via live chat when our branch was closed, but theirs was still open. Now we can resume our normal(never) life! They even alerted us to another issue we will tackle later that we were unaware of! Cudos to both Karens!!
My online agent was patient & extremely helpful.
Shout out to Sue Whitt and Sumintra Singh! They were extremely helpful and were able to set up my accounts with ease. They are also available often and are on top of answering emails quickly! Thank you both so much for your hard work and great customer service!
FFCCU is always very helpful
Shout out to Megan for helping me with loan issues. Thanks Megan!
I love the option of having live chat, Lee Ann was awesome.
Jashira was great, she quickly assisted me with no issues!! Online Chat is great.
LeeAnn, you are simply AMAZING! THANK YOU so much for all the information you provided!
Shout out to Vee at Oberlin for helping out with some visa issues, thanks Vee!
Pamela was very helpful on the chatline today, as well as fast and accurate. I appreciate her and the entire FFCCU team.
Karen provided great customer service during a chat session today! Thanks Karen!
Karen Crisler
#PeopleHelpingPeople
#CUDifference
MAD KUDOS FOR KAREN !!!
#Agreed! Thanks for the Kudos!
Karen Crisler was so nice and EXTREMELY HELPFUL !! Easy as 1 ,2,3!
A1 CUSTOMER SERVICE by Karen Crisler!
Thanks for all the Kudos!
Very helpful.
Thanks for the Kudos!
Jashira was awesome and helped me through the online chat to unlock my account. Super easy and was a quick fix. Thank you!
Glad she could help out, Donna! Thanks for the Kudos!
Alishea is very knowledgeable about the service that are provided. Great response time. It was a pleasure Chatting with her.
She sure is, thanks for being a member!
Alishea was great and answered my questions right away!
Thank you for the Kudos, Alise!
Karen is very nice and helpful all the time.
She sure is! Thanks for the Kudos, Ming!
Karen was very pleasant and very helpful.
Thanks for being a member, Teneshia!
LeeAnn on the Chat service helped me with my issue fast friendly and professional I highly recommend the online chat service thanks again LeeAnn you were awesome!
Thanks for the Kudos, Joseph!
LeeAnn as always was a great help. She scheduled an appointment to meet with someone and let me know all the documents that I need to bring in for my appointment.
Thanks Chrissy! LeeAnn is quite good at what she does, thanks for giving her Kudos!
LeeAnn was awesome! Super fast, friendly and informative. A+
Thanks Mark! We appreciate the Kudos!
LeeAnn was super helpful and resolved my issues quickly!
Thanks for being a member, Cullen!
Megan was very helpful and professional
Thanks for the Kudos, Eric!