Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
LeeAnn was very helpful and polite as well as quick to respond and look up my information. Thank you!
You’re welcome, Lindsay! Thank you for being an FFCCU member.
Beverly Minnich assisted me and my family on two sperate car loans. She knocked it out of the park and did a great job getting done! Thanks for all the help.
Jashira was fantastic and very helpful
Recently, my other bank had changed to a third party bill pay service. They had been sending my monthly deposits to my daughter’s account, which we should have noticed but didn’t! It was a mess but Randa, as always, handled all the necessary paperwork and figured it all out. Thank you Randa!
Megan was great, fast and efficient
LeeAnn was very helpful & quick in handling my request!! Thank you very much!!
Kudos to Carol Merker at the St. Clair branch. She helped me open a checking and savings account and explained all the services available to me with FFCCU. She patiently answered all my questions and made something that could be dry and boring – fun and the time flew.
Thank you Carol!!
I had an easy question and Megan answered it so efficiently! I learned how do something new and completed my online banking in just a few minutes. Thank you!!
LeAnn was very friendly and helpful. I appreciate not having to make phone calls which take forever. She took care of my questions quickly and was very easy to talk to.
Jashira was able to address my concerns very quickly. Thank you
Kudos to Megan for her online help and service! She did an excellent job of explaining the solution to me!
MEGAN WAS THE BEST!!!!
LIVE CHAT with Megan went very smooth she was quick provided help and even went the extra mile to help me in the future to avoid my confusion. 🙂 KUDOS!
Thank you Jashira for the quick service!
Meghan and Jovan in Wellington are great! Always so welcoming to the members, calling them by name and always making sure they are well taken care of. This is another reason why i love banking with FFCCU!
Major kuddos to Abby Flores for for having the skill time and patience to work with me in an attempt to purchase a vehicle out of state that went horribly wrong as she told me it would. Of course I didn’t listen and had to be a hard head only to find out how true her words were. However, once the purchase of a vehicle I wanted in the state of Michigan went south Abby flew in like a superhero, voided all the documents and did a new loan for me for an alternate vehicle. I am the owner of… Read more »
A great live chat experience! Kudos to Megan for her very friendly attitude, caring nature and efficient resolution. Thank you!!!
Megan was very helpful and thorough. Thanks so much!
Good morning. I would like to thank Karen Crisler for helping me on the live Chat. She was Pleasant, Helpful and Prompt in getting me the information that I needed. It was an very good experience for me with Ms. Crisler with the Live Chat. Thank you and I would use the live Chat again. Kudos to Ms. Crilser
Megan was great. Quick responses and actions. Thank you!!
Jashira was amazing! She clearly remembered our conversation from the day before about fraudulent charges on our account and was quick to assist me the next day. Her customer service is exceptional.
KUDOS to Karen on assisting me with ordering my checks.
I just wanted to thank Sumintra Singh and her staff at the the North Ridgeville office.
Her time and experience made our loan application a very pleasant event.
We will be utilizing more of their services moving ahead.
I chatted with LeeAnn today, she was very helpful with my questions.
Kudos to Karen for being super helpful, knowledgeable and patient while assisting via live chat today! 🙂
I spoke with Megan today on chat. She was very helpful and really knows her job! Thank you Megan for all of the information you provided me today.
Today 2 different Karens helped us avoid a meltdown by solving a credit/debit card issue via live chat when our branch was closed, but theirs was still open. Now we can resume our normal(never) life! They even alerted us to another issue we will tackle later that we were unaware of! Cudos to both Karens!!
My online agent was patient & extremely helpful.
Shout out to Sue Whitt and Sumintra Singh! They were extremely helpful and were able to set up my accounts with ease. They are also available often and are on top of answering emails quickly! Thank you both so much for your hard work and great customer service!
FFCCU is always very helpful
Shout out to Megan for helping me with loan issues. Thanks Megan!
I love the option of having live chat, Lee Ann was awesome.
Jashira was great, she quickly assisted me with no issues!! Online Chat is great.
LeeAnn, you are simply AMAZING! THANK YOU so much for all the information you provided!
Shout out to Vee at Oberlin for helping out with some visa issues, thanks Vee!
Pamela was very helpful on the chatline today, as well as fast and accurate. I appreciate her and the entire FFCCU team.
Karen provided great customer service during a chat session today! Thanks Karen!
Karen Crisler
#PeopleHelpingPeople
#CUDifference
MAD KUDOS FOR KAREN !!!
#Agreed! Thanks for the Kudos!
Karen Crisler was so nice and EXTREMELY HELPFUL !! Easy as 1 ,2,3!
A1 CUSTOMER SERVICE by Karen Crisler!
Thanks for all the Kudos!
Very helpful.
Thanks for the Kudos!
Jashira was awesome and helped me through the online chat to unlock my account. Super easy and was a quick fix. Thank you!
Glad she could help out, Donna! Thanks for the Kudos!
Alishea is very knowledgeable about the service that are provided. Great response time. It was a pleasure Chatting with her.
She sure is, thanks for being a member!
Alishea was great and answered my questions right away!
Thank you for the Kudos, Alise!
Karen is very nice and helpful all the time.
She sure is! Thanks for the Kudos, Ming!
Karen was very pleasant and very helpful.
Thanks for being a member, Teneshia!
LeeAnn on the Chat service helped me with my issue fast friendly and professional I highly recommend the online chat service thanks again LeeAnn you were awesome!
Thanks for the Kudos, Joseph!
LeeAnn as always was a great help. She scheduled an appointment to meet with someone and let me know all the documents that I need to bring in for my appointment.
Thanks Chrissy! LeeAnn is quite good at what she does, thanks for giving her Kudos!
LeeAnn was awesome! Super fast, friendly and informative. A+
Thanks Mark! We appreciate the Kudos!
LeeAnn was super helpful and resolved my issues quickly!
Thanks for being a member, Cullen!
Megan was very helpful and professional
Thanks for the Kudos, Eric!