Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Jashira was very kind and helpful. A good experience overall.
Hi, Carol. Thank you for your feedback and for being an FFCCU member!
Karen & Kate did a great job trying to help with me with the Billpay/Safari issue. It was very frustrating to not get any answers from Bill Pay other than “we’re aware of it and we’re working on it” They both gave great tips and suggestions how to deal with it until the situation is resolved.
Hi, Dawn. Thank you for your feedback! We know it’s frustrating when Bill Pay doesn’t work properly and you don’t get the answers you’re looking for. We’re glad Karen and Kate were able to give you suggestions. Thank you for you being a member of FFCCU.
I wasn’t even sure I wanted to refinance my new home because the previous lender was awful and I knew what a hassle it would be. I took a chance and reached out to Mike McNally hoping it wouldn’t be horrible experience like the builders bank. He made it almost as easy as signing up for a credit card. The man is a genius and works hard to streamline the transition. I never had a question he didn’t answer and had the appraiser out in 3 days. I am so happy I went with them and he locked me on… Read more »
Hi, Brian. Thank you for your wonderful review! We’re happy that Mike was able to help you refinance your new home. Please let us know if there’s anything else we can assist you with.
Jashira was great help answered my questions right away!
Hi, Paul. We’re glad Jashira was able to answer your questions! Thank you for being an FFCCU member.
Thank you Karen for your help with an unusual IT problem and answering all my questions
Hi, Mark. We appreciate your feedback! Thanks for being an FFCCU member.
Jashira was very helpful on the online chat.
Hi, Jonathan. We’re glad Jashira was able to help you. Thank you for your feedback and for being an FFCCU member!
LeAnn was very helpful on the online chat.
Hi, Katie. Thank you for your feedback and for being an FFCCU member.
Karen Crisler was very helpful and patient. Excellent customer service, knowledge, and experience.
Hi, Hamid. We appreciate your feedback! Thank you for being an FFCCU member.
Megan was awesome and prompt in assisting me with all my questions. Thanks Megan!!
Hi, Sandor. Thanks for your feedback and for being an FFCCU member!
I have relied on Karen’s knowledge and assistance several times over the years. She is terrific! She can either fix the issue or can guide you through it. She is truly a treasure!
Hi, Deb. We appreciate your feedback about how Karen has helped you. Thank you for being an FFCCU member!
Karen was very thorough and helpful. Excellent experience!
Hi, Veronica. Happy New Year! Thanks for your feedback and for being an FFCCU member.
Got all the information I needed. Everything went great.
Hi, Robert. Happy New Year! Thank you for your feedback and for being an FFCCU member.
Karen did a great job helping me tonight. She was able to do everything needed and helped me with a problem that I was told in person at a branch could not be easily solved. Thank you so much for you help.
Hi, Dylan. Happy New Year! We’re glad Karen was able to resolve the problem you had. Thank you for being an FFCCU member.
Thank you Jashira! You did a great job and took less time than waiting on hold on the phone.
Hi, Heather. Happy New Year! Thank you for your feedback and for being an FFCCU member.
Megan was my angel in disguise today and I am so thankful for her help in resolving my unfortunate dilemma. Kudos to Megan!
Hi, Sandra. Happy New Year! Thank you for your feedback and for being an FFCCU member.
Less than 5 minutes.. problem solved! I always get amazing service from FFCCU. Thank you Megan on LIVE CHAT!
Hi, Jack. Super! Thanks for letting us know how Megan assisted you quickly and for being an FFCCU.
Karen was excellent in helping me!
Hi, John. Thanks for letting us know and for being an FFCCU member.
LeAnn was very helpful with an issue I was having viewing checks online. She was very patient and helped me efficiently with everything I needed.
Hi, Jen. We appreciate your feedback and are glad you received the help you needed. Thank you for being an FFCCU member!
LeeAnn was a great help in solving an issue. I appreciate the ability to be able to chat online for a quick response.
Hi, Julie. We’re glad that LeeAnn was able to help you quickly. Thank you for being an FFCCU member.
I spoke with Jashira today, she was very knowledgeable and helpful. Thank you Jashira! 🙂
Hi, Cherie. We’re glad that Jashire was able to help you. Thank you for being an FFCCU member.
I spoke with Megan 12/27 and she answered my question and took care of the problem I had with my account. Great job Megan.
Hi, Tonya. Thank you for your feedback and for being an FFCCU member.
Michael McNally responded to all my questions in a timely manner, kept me informed, and was very helpful throughout the mortgage loan process.
Hi, Michael. Thank you for choosing FFCCU and allowing Mike to help you through the mortgage loan process.
Karen C helped me tremendously this morning! I love FFCCU!
Hi, Kaci. Thanks for your feedback and for being an FFCCU member.
Spoke with Megan via chat this morning. Inquiring about my loan payments and how they posted to my account. I just wanted to make sure that the payments that I set up to be reoccurring were not making me delinquent. She confirmed that all was fine. I love the online chat! For timely on response and for me has always answered or resolved my issue in under 5 minutes 🙂
Hi, Chrissy. Thank you for letting us know and for being an FFCCU member.
Megan did an awesome job helping me out!!
Hi, John. Thank you for your feedback and for being an FFCCU member.
Karen did a great job and was very helpful!
Thank you, Laura, for letting us know and for being an FFCCU member!
Karen C. was awesome! She provided excellent customer service to help me with my online account needs.
Thank you, Julie, for your feedback and for being an FFCCU member!
Jashira was very helpful in changing an appointment.
Excellent! Thank you, Michelle, for being an FFCCU member.
Karen was helpful and efficient. No long waits for response in live chat.
Thanks, Michelle for your feedback and being an FFCCU member!
Karen was great! Helped quickly and professionally. Thank you, Karen!
Thanks, Scott for your feedback and for being an FFCCU member!
Thanks for the help, Karen!
Hi, Nick! Thank you for your comment and for being an FFCCU member.
Jashira was very helpful with all of my questions about applying for a personal loan!
Thank you, Courtney, for letting us know! We appreciate that you’re a member of FFCCU.
Jashira answered all my questions super promptly and was very knowledgeable. I’ve been with FFCU for years (since I opened up my first account in high-school) and have never had a bad experience with anyone. Now, I live in NYC and I still REFUSE to go to what my friends call “a real bank.” Nothing beats quality customer service!
Wow! Thank you, Toni, for letting us know. We hope you’re enjoying NYC and appreciate you being an FFCCU member.
Karen helped me out big time when I needed it. Thanks a bunch!
Thanks, Joe! We appreciate you being an FFCCU member.
The agent was helpful in changing email address on my account
Thanks, Ken for letting us know! We appreciate you being an FFCCU member.
Karen was very helpful today. Needed temporary increase in daily VISA debit amount in order to make a big purchase. She took care of it very quickly. Purchase made. She then reset account to protect it from fraudulent activity. Kudos to her for looking out for the membership.
That’s great! Thank you, Joe, for letting us know and for being an FFCCU member.
Karen was absolutely great and so was the manager.
Wonderful! Thank you, James, for being an FFCCU member.
Megan Scott was super helpful and responsive. I love being a member of FFCCU. 🙂 Thanks, Megan!
Mark, we like having you as an FFCCU member! Thank you for your comment.
Sumintra was so so helpful. Thank you Sumintrafor being so amazing!
Awesome! Thanks, Kevin, for letting us know and being an FFCCU member.
Shout out to Megan for helping me with some questions and transfers. Above and beyond!
That’s what we like to read! Thank you, April for your comment and for being an FFCCU member.
Sumitra is the best!
We think so too! Thank you, Brandi, for being an FFCCU member.
Karen is amazing! She rocks.
We think Karen’s great too! Thank you, Dave, for being an FFCCU member.
Karen is AMAZING. She rocks!
Thanks, Brandi! And thank you for being an FFCCU member.
Karen helped me during my live chat session. She made the process quick and easy. Thanks Karen!
Thank you, Mike, for your feedback and for being an FFCCU member!
Karen was very helpful, and addressed my problem during my live chat session.
That’s what we like to read! Thank you, Maurcie, for being an FFCCU member.
Megan was beyond helpful helping me get auto payments set up. Thank you, Megan!
That’s great! Thank you, Taylor, for being an FFCCU member.
LeeAnn was very helpful in getting me set up to receive a new debit card after mine was blocked.
We’re glad LeeAnn was able to help! Thank you, Lisa, for being an FFCCU member.
Fast service. Greatly appreciated it. Very helpful. Was able to answer all of my questions.
We appreciate you, Kim, for being an FFCCU member! Thank you for your feedback.
Jashira was a great help today!!
Wonderful! Thank you, Heather, for your feedback and for being an FFCCU member.
Karen was so quick to answer my question and very polite! Thanks, Karen!
Great! Thank you, Julia, for your feedback and for being an FFCCU member.