Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
I would like to thank Ginny very much with helping us through our loan process. She did an awesome job, was very informative, and patient throughout the whole process. Covid-19 made it very challenging, but she was incredible.
I would like to give a Big shout out to Jashira. It was a pleasuring working with her. She was very knowledgeable and even went over and beyond what I was asking. Thank you for all that you do Jashira.
Hi, Kimberly. Thanks for your feedback and for being an FFCCU member.
A HUGE thank you to Stacie Memmer from the FFCCU team! I’ve been working with her over the past two months on an auto loan, and she was so incredibly patient and easy to work with. Once we finally found a car, she was quick to jump on the paperwork and kept me in the loop with the entire process. I recently moved so I’m not close to a branch anymore, but Stacie didn’t let that stop her from providing exceptional customer service remotely!! Thanks again, Stacie!
I had a very good experience with Karen. She helped me with my withdraw limit issues and got me back online; really gave my account a well needed tune-up. I really appreciate how easy it was.
Hi, Dave. We’re happy to know that you had a good experience. Thank you for being an FFCCU member!
Thank you downtown branch loan department I’ll call you for a loan again. You went beyond expectations to help me out and got me back up to speed with all the new great things FFCCU has to offer!
Hi, Lee. Thank you for being an FFCCU member.
Just want to mention the great staff at the North Ridgeville branch. These outstanding employees have always gone the extra mile, but with this Coronavirus problem, their smile and eagerness to assist is appreciated even more. I am truly sorry I cannot remember names. I tend to rely on name plates and name tags and we can’t see them in the drive through.
Hi, Denny & Roseanne. Thank you for sharing your feedback and for being FFCCU members.
LeeAnn has helped me with two issues over the past two days and has made what is usually a stressful situation an incredibly pleasant one. Cheers to LeeAnn!!
Shout out to all of the awesome teammates at the credit union for showing up and continuing to take great care of members! You are ALL essential!
Jashira was quick, informative, and courteous. I have never had a negative chat experience with any of the FFCCU employees. I greatly appreciate this service and company.
Thank you Kate for your help. It was a pleasure.
Karen was very helpful. My son passed away and closing his account was something that needed to be done. Karen was helpful, caring and accomplished all I requested.
Hi, John. We’re very sorry for your loss. If there’s anything else we can do for you and your family, please let us know.
Mary Ellen and LeeAnn have been such a breath of fresh air during this stressful time. They are efficient, patient, and friendly and made me feel as though they are doing everything in their power to help me. Thank you.
Hi, Jackie. We’re glad to know that Mary Ellen and LeeAnn were very helpful. Thank you for being an FFCCU member!
Karen Cornelision, the Branch Manager at the Emerald Parkway location was absolutely amazing! I was very nervous to go into a credit union for the first time, but she was so welcoming and couldn’t have made the decision and process easier. She was very down to earth, clear when explaining things and very comforting. My original plan was to open an account, use the 0% APR for a year and then close. That is not the case as I will continue to bank with them because I know she is ALWAYS there for me. It is awesome knowing that you… Read more »
Hi, Brenna. We’re happy to know that Karen gave you a warm welcome and explained things well. Thank you for choosing to become a member with FFCCU.
Maria at the Willoughby branch is the best. She always goes above and beyond to make every transaction go smoothly and efficiently.
Hi, Phillip. We’re glad that Maria makes every transaction go smoothly and efficiently. Thank you for being an FFCCU member!
I can always count on Vee to highlight my balance on my receipt even though I can just look on my mobile app. Kudos to Vee. Thank you.
Hi, Dawson. Thank for your feedback and for being an FFCCU member!
I really appreciate the live chat option on the website. LeeAnn quickly helped resolve my issue with remote deposit. With all the chaos that’s currently ensuing, it’s nice to have my banking be made easy. You guys are the best! Thank you LeeAnn!
Hi, Faye. We’re glad that LeeAnn was able to help you via Live Chat. Thank you for being an FFCCU member!
Jashira was urgent, understanding, accommodating and very professional. Only good things to say on my end!
Hi, Alex. We’re glad that Jashira was able to assist you. Thank you for being an FFCCU member!
Kudos to LeeAnn I love her concern and understanding during this time. Keep up the great work.
Hi, Lynette. Thank you for letting us know and for being an FFCCU member!
Live chat was quick and informative. It was my first time using it but it will not be my last.
Hi, Raphael. We’re glad that you were able to get assistance through our Live Chat. Thank you for being an FFCCU member!
Karen did a GREAT job !
Hi, Bruce. We’re glad that Karen was able to assist you. Thank you for being an FFCCU member!
Quick and understandable response with LeAnn
Hi, Bob. We’re glad that LeeAnn was able to assist you. Thank you for being an FFCCU member!
Thanks LeeAnn for your time today!
Hi, Daniel. Thanks for being an FFCCU member!
I was able to execute a seamless transaction and Love FFCCU! Thank you LeeAnn!
Hi, Maren. We’re glad that LeeAnn was able to help you today. Thank you for being an FFCCU member!
LeeAnn gave me some info I was looking for. Great experience.
Hi, Patrick. We’re glad that LeeAnn was able to assist you. Thank you for being an FFCCU member!
LeeAnn was very helpful…I love FFCU!
Hello. We’re glad that LeeAnn was able to help you. Thank you for being an FFCCU member!
Wanted to thank LeeAnn for helping me out setting up my loan payment. I hate computers and the system is set up so confusing it really messed me up man ya dig.
Hi, Kyle. We’re glad that LeeAnn was able to help you set up your loan payment. Thank you for being an FFCCU member!
I talked with LeeAnn via “Live Chat”. She worked with me very well in attempting to get my 2019 Form 1099 to me in Florida. It appears the U.S. Mail is not forwarding it to me. She had a suggestion and I think it will work.
Hi, Ernie. We’re glad that LeeAnn was able to assist you via Live Chat. Thank you for being an FFCCU member!
LeeAnn,
Was able to provide me the help and support I needed to access my account. During this hard time where we are limited in our movements. The online world has prevailed with quick nd correct customer service.
Hi, Annette. Thank you for being an FFCCU member! We’re glad that LeeAnn was able to help and support you with accessing your account.
Jashira was great on the Live Chat this morning. Thank you for all of your assistance and professionalism, Jashira!
Hi, Lisa. We’re glad to know that Jashira was able to assist you via Live Chat. Thank you for being an FFCCU member!
I am a brand new member, and Karen Crisler went above and beyond the call of duty to answer all my questions and put me at ease as I transition to a new Credit Union. We discussed credit cards, and options for future grandparents to save for grandkids. Very, very pleased! I am excited to be a part of FFCCU!
Hi, Andrew. Welcome to FFCCU! We’re glad that Karen was able to answer all of your questions. Thank you for being a member.
Kudos to Sumintra, who tirelessly helped me with loan processes and was absolutely 100% focused and committed. I will definitely be a long time member of FFCCU thanks to her!
Hi, Chris. We’re glad that Sumintra was able to help you with your loan process. Thank you for being an FFCCU member!
Karen C was super helpful via chat, thank you Karen!
Hi, Joe. Thanks for your feedback and for being an FFCCU member! We’re glad Karen was able to help you via chat.
Live chat has always been helpful. Thanks Jashira
Hi, Jake. We’re glad you’re taking advantage of Live chat and Jashira was able to help you. Thanks for being an FFCCU member!
The people that work at the Wellington branch makes the credit union a great place to have your money so I give kudos to everyone that works there Especially Beverly that listened to what I had to say today
Hi, Dawson. We’re glad you’ve had a great experience at our Wellington branch! Thanks for your feedback and for being an FFCCU member.
I believe the 2021 Calendar on the inside back cover of the 2020 wall calendar is actually the 2020 Calendar and NOT the 2021 Calendar, just so it gets checked before the publication of next years calendar. Other than that, FFCCU has always provided a wonderful service to the Firefighter Community which is now extended to the entire Community!
Hi, Mark. It was brought to our attention that the back cover of the 2020 calendar was incorrect. We will take extra steps to ensure the error isn’t repeated. Thank you for being an FFCCU member.
Great service from Karen!! Had an issue and she was very helpful.
Hi, Timothy. We’re glad Karen was able to help you with the issue you were having. Thank you for being an FFCCU member!
I always receive such service. Karen assisted me on LIVE CHAT and resolved my issue!! So glad I’m a part of FFCU
Hi, Margie. We’re glad to know that Karen was able to help resolve your issue via Live Chat. Thank you for being an FFCCU member!
Jashira was very helpful once again today!
Thanks, Merrill, for letting us know and for being an FFCCU member!
LeeAnn was very helpful to day and made using the chat features on the online banking a very plesent experience
Hi, Andy. We’re happy that LeeAnn was able to you help via our chat feature. Thank you for being an FFCCU member!
Jashira was very helpful today!
Hi, Merrill. Thank you for letting us know and for being an FFCCU member!
Megan was awesome. Very patient and helpful. Thank you MEGAN!!!!!
Thanks for your feedback and for being an FFCCU member! We’re glad Megan was able to assist you.
LeeAnn was very helpful and nice
Hi, Reiley. Thank you for your comment and for being an FFCCU member! We’re glad that LeeAnn was able to help you.
Karen was extremely helpful and quickly answered all of my questions.
Hi, Brian. Thanks for your feedback and for being an FFCCU member! We’re glad Karen helped you and answered your questions.
LeeAnn was very nice and gave me the info I needed. She made my day.
Hi, Brenda. Thank you for your feedback and for being an FFCCU member! We’re glad LeeAnn was able to you the information you needed.
Thank you Jashira for taking the time to help me out with my online account, much appreciated this. It went smoother than I anticipated that’s for sure.
Hi, Dalton. We’re glad Jashira was able to help you with your online account. Thank you for being an FFCCU member!
Thanks Karen, for helping me get a new card, and suggesting a great option! You were personable even over chat and i appreciate that!
Hi, Craig! Thanks for your comment and for being an FFCCU member. We’re glad Karen was able to assist you with getting a new card.
Thank you Peyton for your outstanding customer service! You’ve helped me 3 times now, and each time you are smiling, pleasant and efficient! Thank you so much for vastly improving the service at the Willoughby branch!
Hi, Jennifer! Thank you for your comment and for being an FFCCU member. We’re glad Peyton has been able to assist you.
Mike McNally did an outstanding job helping me refinance my property. He took his time and explained the process thoroughly. It was a great experience!
Hi, Jason. Thank you for your feedback! We’re glad Mike was able to help you refinance your property.
Thank you, Margaret, for lining me up with Mike. I feel like a U-Haul has been lifted off my shoulders. Thanks for all the help and guidance you have both given. Extend a thank you to anyone else that was working behind the scenes. So happy to be a member of the FFCCU family!
Hello! Thank you for your feedback! We’re glad Mike and Margaret were able to assist you.
Karen was awesome. She got my account set up and me the info I needed with no hassle
Hi, Jason. We’re glad Karen was able to assist you. Thank you for being an FFCCU member.