Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Big kudos to Ellen at the Emerald branch. She was a great help securing my new car loan with a rate better than what the dealer was offering. FFCCU has always been my go to for car loans for this very reason!!
Had a great experience working with LeeAnn today via chat. I made a mistake with something and she was very quick to get it corrected for us.
Thanks Karen for helping me out with my checking
My experience with Katie was great. She was prompt and she resolved my issue in short order.
Thanks Jashira for going the extra mile and getting an answer to my question
Thanks Karen for the quick remediation of my dividend problem.
Karen was very patient and very helpful. Especially since I was about to loose mine. A very big thank you to her!
Katie answered my question quickly via live chat. Thanks for your help and great customer service!
Just spoke with LeeAnn. She was great! Question resolved in no time flat! Much appreciated!
The online service is great!! Thanks everyone for all your help.
LeeAnn was great! She activated my new credit card within 30 seconds after i exceeded the allowable number of attempts online.
I talked to Karen & Jashira today and they both were very helpful. Thanks so much for answering my questions.
Karen was great! She answered my questions clearly and quickly.
Karen was fast and helpful. Helped me get a new card quickly after I lost my previous one. Thanks Karen.
Lee Ann did a great job helping me during an online chat! Love that feature!
Jashira was fast and efficient! She had the info to handle my request today – thank you!
Kate via online chat was fantastic. She was able to assist me quickly and thoroughly with professionalism and courtesy. Thank you!
Karen Crisler was super helpful while I was trying to figure out how to set up online banking, which I was very confused about. She made it easy for me. Thanks!
Just wanted to say Abby Flores handled establishing our home equity line in a professional and courteous manner. Would certainly recommend her to anyone looking to establish a home equity line.
Love the ‘live chat’ option. Connected immediately with Jashira this morning. Pleasant and knowledgeable ~ Thank You!
Karen was super helpful. I was locked out of my account and within minutes I reset my password and was able to see my accounts.
Thanks, Karen
Jashira was awesome! She Helped with all my request today thank you! We love banking with FFCU They make everything so easy and hassle free!!!!!!
LeeAnn was awesome, patient and answered all of the questions that I needed answered this morning. I truly appreciate her!
Jashira took care of everything! An awesome experience!
Karen, was very helpful, knowledgeable and outgoing, need more personnel like her!!
Meghan was very professional, informative and had great customer service.
LeeAnn was awesome! She helped me get back into my account quickly.
My name is Theresa. I have done my banking with FFCU for years now. I needed a loan and was unsure that I would get it from other experiences……….but TONJA DAVIS worked her majic. I walked out of there with a loan. Thank You so very much for your help. As a customer I highly recommend Tonja Davis as EMPLOYEE of The Month. ????
Kate was very helpful and informative today. I chatted live and was given detailed information in how to handle an unauthorized deduction from my checking account. Thanks again for personal customer service. It makes a difference.
Thank you LeeAnn!! I was locked out of the mobile system and she was very fast and patient in helping me get back online.
First Class Customer service!!!
Thank you, Jashira, for helping me with my online banking account access. I was stuck in a circular flow and couldn’t get logged in, but you had it straightened out in a few moments — appreciate the quick response and assistance!
Lee Ann was great with assisting me with a question that I had this morning. I love my credit union
Karen, in Live Chat was very helpful in obtaining some interest information needed for our taxes and saving me a driving trip to pick up a copy of it by using the technology that is now available. She was very pleasant, kind, courteous, and determined. A big Thank You goes out to her.
Karen Crisler was so helpful with completing my travel advisory while I was traveling abroad. She was super clear and very courteous, even though my request took a bit of time! Someone give this woman a raise! – Danielle, Chile
A BIG thank you to Karen Chrisler, for her help today, she was both courteous and professional.
Shout out today to Jashira for all the assistance I received.
Kate was extremely helpful!! Thank you!
Shout out today to Karen Chrisler! She was amazing and helped me out with a lot of courtesy and care. Thank you again Karen!
Jashira was very helpful and knowledgeable and I am very very satisfied, excellent customer service
I had a conversation with Jashira today and she was absolutely fantastic! Very polite, helpful and gave me great customer service. She helped me with my problem in a professional, tender manner. We can all benefit from the quality customer service Jashira provides. Thank you Jashira!
I love banking with you all. This agent, who I did not catch her name was professional, kind and considerate. Thank you for your help.
I had a chat conversation with Candace that proved to me that non-verbal communication can take place with positive results – she really made me a believer in the ‘Live Chat’ era, Super Kudos Candace, you got the job DONE.
I talked with Jashira in the online chat. She was very responsive and was able to find the information I needed quickly.
Chatted with LeeAnn today to get some account stuff fixed and she was super helpful and kind! Thank you so much for the quick and helpful responses!
I just live chatted with Karen. She was so helpful, this was the best customer service I have had in a while!
Live chatted with Candace. Excellent and quick service. Very prompt and kind.
My Live Chat with Karen was professional and efficient. Thanks!
I spoke with Kate today. She was professional and was a great help with my online accounts!
Chatted with Kate today about some help I needed with a direct deposit and she was very helpful and great to deal with. Thank you!!
I just wanted to give a shout out to Jashira for her excellent service on the Live Chat this morning! I’ve always been pleased with the service that Fire Fighter’s Credit Union provides and Ms. Jashira’s professionalism and patience with our Live Chat this morning definitely exceeded my expectations. Thank you!