Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Big kudos to Ellen at the Emerald branch. She was a great help securing my new car loan with a rate better than what the dealer was offering. FFCCU has always been my go to for car loans for this very reason!!
Had a great experience working with LeeAnn today via chat. I made a mistake with something and she was very quick to get it corrected for us.
Thanks Karen for helping me out with my checking
My experience with Katie was great. She was prompt and she resolved my issue in short order.
Thanks Jashira for going the extra mile and getting an answer to my question
Thanks Karen for the quick remediation of my dividend problem.
Karen was very patient and very helpful. Especially since I was about to loose mine. A very big thank you to her!
Katie answered my question quickly via live chat. Thanks for your help and great customer service!
Just spoke with LeeAnn. She was great! Question resolved in no time flat! Much appreciated!
The online service is great!! Thanks everyone for all your help.
LeeAnn was great! She activated my new credit card within 30 seconds after i exceeded the allowable number of attempts online.
I talked to Karen & Jashira today and they both were very helpful. Thanks so much for answering my questions.
Karen was great! She answered my questions clearly and quickly.
Karen was fast and helpful. Helped me get a new card quickly after I lost my previous one. Thanks Karen.
Lee Ann did a great job helping me during an online chat! Love that feature!
Jashira was fast and efficient! She had the info to handle my request today – thank you!
Kate via online chat was fantastic. She was able to assist me quickly and thoroughly with professionalism and courtesy. Thank you!
Karen Crisler was super helpful while I was trying to figure out how to set up online banking, which I was very confused about. She made it easy for me. Thanks!
Just wanted to say Abby Flores handled establishing our home equity line in a professional and courteous manner. Would certainly recommend her to anyone looking to establish a home equity line.
Love the ‘live chat’ option. Connected immediately with Jashira this morning. Pleasant and knowledgeable ~ Thank You!
Karen was super helpful. I was locked out of my account and within minutes I reset my password and was able to see my accounts.
Thanks, Karen
Jashira was awesome! She Helped with all my request today thank you! We love banking with FFCU They make everything so easy and hassle free!!!!!!
LeeAnn was awesome, patient and answered all of the questions that I needed answered this morning. I truly appreciate her!
Jashira took care of everything! An awesome experience!
Karen, was very helpful, knowledgeable and outgoing, need more personnel like her!!
Meghan was very professional, informative and had great customer service.
LeeAnn was awesome! She helped me get back into my account quickly.
My name is Theresa. I have done my banking with FFCU for years now. I needed a loan and was unsure that I would get it from other experiences……….but TONJA DAVIS worked her majic. I walked out of there with a loan. Thank You so very much for your help. As a customer I highly recommend Tonja Davis as EMPLOYEE of The Month. ????
Kate was very helpful and informative today. I chatted live and was given detailed information in how to handle an unauthorized deduction from my checking account. Thanks again for personal customer service. It makes a difference.
Thank you LeeAnn!! I was locked out of the mobile system and she was very fast and patient in helping me get back online.
First Class Customer service!!!
Thank you, Jashira, for helping me with my online banking account access. I was stuck in a circular flow and couldn’t get logged in, but you had it straightened out in a few moments — appreciate the quick response and assistance!
Lee Ann was great with assisting me with a question that I had this morning. I love my credit union
Karen, in Live Chat was very helpful in obtaining some interest information needed for our taxes and saving me a driving trip to pick up a copy of it by using the technology that is now available. She was very pleasant, kind, courteous, and determined. A big Thank You goes out to her.
Karen Crisler was so helpful with completing my travel advisory while I was traveling abroad. She was super clear and very courteous, even though my request took a bit of time! Someone give this woman a raise! – Danielle, Chile
A BIG thank you to Karen Chrisler, for her help today, she was both courteous and professional.
Shout out today to Jashira for all the assistance I received.
Kate was extremely helpful!! Thank you!
Shout out today to Karen Chrisler! She was amazing and helped me out with a lot of courtesy and care. Thank you again Karen!
Jashira was very helpful and knowledgeable and I am very very satisfied, excellent customer service
I had a conversation with Jashira today and she was absolutely fantastic! Very polite, helpful and gave me great customer service. She helped me with my problem in a professional, tender manner. We can all benefit from the quality customer service Jashira provides. Thank you Jashira!
I love banking with you all. This agent, who I did not catch her name was professional, kind and considerate. Thank you for your help.
I had a chat conversation with Candace that proved to me that non-verbal communication can take place with positive results – she really made me a believer in the ‘Live Chat’ era, Super Kudos Candace, you got the job DONE.
I talked with Jashira in the online chat. She was very responsive and was able to find the information I needed quickly.
Chatted with LeeAnn today to get some account stuff fixed and she was super helpful and kind! Thank you so much for the quick and helpful responses!
I just live chatted with Karen. She was so helpful, this was the best customer service I have had in a while!
Live chatted with Candace. Excellent and quick service. Very prompt and kind.
My Live Chat with Karen was professional and efficient. Thanks!
I spoke with Kate today. She was professional and was a great help with my online accounts!
Chatted with Kate today about some help I needed with a direct deposit and she was very helpful and great to deal with. Thank you!!
I just wanted to give a shout out to Jashira for her excellent service on the Live Chat this morning! I’ve always been pleased with the service that Fire Fighter’s Credit Union provides and Ms. Jashira’s professionalism and patience with our Live Chat this morning definitely exceeded my expectations. Thank you!