Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Used the on-line chat for the first time and Elizabeth was a great help! Thank you Elizabeth!
Jashira answered a lot of questions on a minor account which cleared up some concerns I had. I normally don’t utilize the chat, but I am glad I did today she made it so worth it!
LeeAnn just helped me get online banking set up. she was very quick to answer all of my questions and got me up and rolling in minutes.
Alishea was amazing she was so nice help through everything took me step by step was patient with me overall it was a great experience.
LeeAnn helped me figure out how to log in to my account and discovered an error was occurring preventing me from doing so! Thank you so much!!!!!!!
Melissa G. & Abby F. are the BESSSSSSSSTTTTTTT!! Helped me beyond the call of duty AND were Super pleasant about it. Most of your FFCC are good, but these two are great!!
Elisabeth was incredibly nice and patient with me she was my hero today
Thanks, LeeAnn for your prompt response to my online question. Our family has benefited from over 30 years of outstanding service with FFCCU.
Thank you Jovan and Beverly from the Wellington branch for all your help in getting my new car. You guys are ROCK STARS. I appreciate everything you guys do. Thank you, Thank you, Thank you.
Thank you Michael for the quick work on our loan. And thank you to Jenn at the Wellington branch for informing us about the availability of the loan.
Thanks Karen B for all your help linking my grandchildren’s savings to my savings account! It will save me a trip to the bank by being able to do it all online. Great service!
Thank you Karen C. for your help a few moments ago!!
Karen C. was a HUGE help for me today….I wish everyone I dealt with could be more like her!
LeeAnn was so incredibly helpful to me today. She guided me through the online banking process and helped me figure out how to go about dealing with a late fee. She was so kind and patient. Kudos to her and the whole credit union!
Kudos to Karen B. Answered all my questions in a timely and professional manner.
Karen B. was great, so polite, understanding and took her time to explain things to me, she’s definitely an asset to your organization!
Kudos to Karen C. as she was a big help today. Plus, she was very pleasant to deal with.
Kudos to LeeAnn, she was knowledgeable, professional and answered my question quickly through chat!
I LOVE FFCU!!!! Everyone is so helpful and understanding of your situation and needs, at the ready to assist from beginning to end! Jashira is awesome on the chat line and went above and beyond to help me with a refi auto loan in leading me to the proper channels to make it happen!
Contacted Karen B. per the Chat option. She was a great help assisting me with signing up for an online users I.D. and password. Everything worked out fine and now we can access our loan for payment. Thanks Karen!!!
I want to thank Karen for her detail help assisting me with my login & payment
LeeAnn was amazing helped me login on the mobile app and she made it easy and simple and handled my issues very quickly!!
Jashira was very helpful. She identified my issue immediately and resolved it!
Elizabeth was very helpful and professional. Thank you!
LeeAnn was extremely helpful with my inquiry today using the Live Chat function. She was highly informative and quick with her responses, which was greatly appreciated.
LeeAnn answered all my questions quickly and succinctly. She’s awesome and I hope she helps me every time I use the Live Chat feature
hello, I had the pleasure to be helped by Karen B today. she spent the time to answer all my questions. she was quick and professional. I started the call needing help and ended the call very happy. thank you
Elizabeth was great. Answered all of my questions and handled my request.
LeeAnn was very nice and helpful. She answered my questions promptly and completed tasks for me I had no idea how to go about.
Karen helped me with multiple different issues that I was having and found the solution for each one. She was patient and super helpful! I always have such a great experience with the customer service with FFCCU!
LeeAnn was incredibly helpful and knowledgeable. She was able to answer my questions and meet my needs while maintaining a bright and positive attitude!
Elizabeth was very helpful with the online chat. She was able to answer all of my questions. The entire experience was very fast and easy!
Karen C was very pleasant and helpful. She made me feel like she cared about my question, answered it quickly, and offered follow up information. It was a very good experience; although short, it was memorable.
Thank you so much Jashira for you expertise in helping me with my questions. Great chatting with you
Jashira was lovely, she quickly and accurately addressed all concerns and inquired about any additional concerns that I had. She was lovely to chat with.
As a new customer to FFCCU, so far it has been a very pleasurable experience. Including using the live chat feature which saves me time and it assist me to get moving with what needs to be done. My last chat was with Jashira and she was quick to respond and provided additional information.
I have never had a bad experience using online chat with Firefighters’, and this was no exception. Alishea was fantastic. She was patient in handling my request and knew exactly to whom to refer it. After some questions for background, she arranged a callback to me from Lending, because that department doesn’t participate in chatting.
I truly appreciate the time that Karen spent with me today via chat. She was so kind and was able to fix my issue in no time! She’s the best! 🙂
Alishea was very helpful and cleared up an ongoing issue with ease. Thank you Alishea!!
Appreciate Karen’s time this afternoon. Helped answer my question regarding a Cash App deposit I forwarded from my account to a family member.
Thanks to Karen, I was able to get into my locked account and continue with my banking needs. Thanks so much Karen!
Karen B was amazing today . I was all over the place. She got me going in the right direction.
On October 6, 20, I came in the Branch (FF) in North Ridgeville. I was down and out with my mom diagnose with cancer and I lost my atm card. I had a overwhelmed morning. But, when I went inside Ala was there, she knew who I was even with a mask on due to Covid-19. Sumintra Singh was there as well. They was so pleasant I was impress by their sweet and nice attitudes. I came in there for one thing and left with 2 things completed and finish and approved. I forgot about my morning for a second.10stars.… Read more »
Sumintra Singh is outstanding!! I cannot say enough about her!! Sumintra has always been so kind and helpful every time I go into the North Ridgeville Branch! This past week she went above and beyond to help me with a transfer of a car loan to Firefighters CCCU from Fifth Third Bank. I was having such difficulty in this process, but she was so patient, kind and helpful. I am so glad I switched from the CLeveland Police Credit Union. It is employees like Sumintra that have made me feel this way!! The entire staff at North Ridgeville are always… Read more »
Karen was very helpful this morning in the chat. She was patient with me to explain until I fully understood what I needed to. I appreciate the chat feature and have used it often.
Jashira was amazingly helpful and retrieved the information I needed quickly!
Jashira was very helpful & swift. Thank you!
Karen C was a wonderful! She figured out what the problem was and help me resolve it quickly.
I did a live chat with Jashira and she answered all my questions and was very helpful. I was able to do it online which was very nice for my work schedule.
Elizabeth was very helpful and fast. Thank you.