Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Used the on-line chat for the first time and Elizabeth was a great help! Thank you Elizabeth!
Jashira answered a lot of questions on a minor account which cleared up some concerns I had. I normally don’t utilize the chat, but I am glad I did today she made it so worth it!
LeeAnn just helped me get online banking set up. she was very quick to answer all of my questions and got me up and rolling in minutes.
Alishea was amazing she was so nice help through everything took me step by step was patient with me overall it was a great experience.
LeeAnn helped me figure out how to log in to my account and discovered an error was occurring preventing me from doing so! Thank you so much!!!!!!!
Melissa G. & Abby F. are the BESSSSSSSSTTTTTTT!! Helped me beyond the call of duty AND were Super pleasant about it. Most of your FFCC are good, but these two are great!!
Elisabeth was incredibly nice and patient with me she was my hero today
Thanks, LeeAnn for your prompt response to my online question. Our family has benefited from over 30 years of outstanding service with FFCCU.
Thank you Jovan and Beverly from the Wellington branch for all your help in getting my new car. You guys are ROCK STARS. I appreciate everything you guys do. Thank you, Thank you, Thank you.
Thank you Michael for the quick work on our loan. And thank you to Jenn at the Wellington branch for informing us about the availability of the loan.
Thanks Karen B for all your help linking my grandchildren’s savings to my savings account! It will save me a trip to the bank by being able to do it all online. Great service!
Thank you Karen C. for your help a few moments ago!!
Karen C. was a HUGE help for me today….I wish everyone I dealt with could be more like her!
LeeAnn was so incredibly helpful to me today. She guided me through the online banking process and helped me figure out how to go about dealing with a late fee. She was so kind and patient. Kudos to her and the whole credit union!
Kudos to Karen B. Answered all my questions in a timely and professional manner.
Karen B. was great, so polite, understanding and took her time to explain things to me, she’s definitely an asset to your organization!
Kudos to Karen C. as she was a big help today. Plus, she was very pleasant to deal with.
Kudos to LeeAnn, she was knowledgeable, professional and answered my question quickly through chat!
I LOVE FFCU!!!! Everyone is so helpful and understanding of your situation and needs, at the ready to assist from beginning to end! Jashira is awesome on the chat line and went above and beyond to help me with a refi auto loan in leading me to the proper channels to make it happen!
Contacted Karen B. per the Chat option. She was a great help assisting me with signing up for an online users I.D. and password. Everything worked out fine and now we can access our loan for payment. Thanks Karen!!!
I want to thank Karen for her detail help assisting me with my login & payment
LeeAnn was amazing helped me login on the mobile app and she made it easy and simple and handled my issues very quickly!!
Jashira was very helpful. She identified my issue immediately and resolved it!
Elizabeth was very helpful and professional. Thank you!
LeeAnn was extremely helpful with my inquiry today using the Live Chat function. She was highly informative and quick with her responses, which was greatly appreciated.
LeeAnn answered all my questions quickly and succinctly. She’s awesome and I hope she helps me every time I use the Live Chat feature
hello, I had the pleasure to be helped by Karen B today. she spent the time to answer all my questions. she was quick and professional. I started the call needing help and ended the call very happy. thank you
Elizabeth was great. Answered all of my questions and handled my request.
LeeAnn was very nice and helpful. She answered my questions promptly and completed tasks for me I had no idea how to go about.
Karen helped me with multiple different issues that I was having and found the solution for each one. She was patient and super helpful! I always have such a great experience with the customer service with FFCCU!
LeeAnn was incredibly helpful and knowledgeable. She was able to answer my questions and meet my needs while maintaining a bright and positive attitude!
Elizabeth was very helpful with the online chat. She was able to answer all of my questions. The entire experience was very fast and easy!
Karen C was very pleasant and helpful. She made me feel like she cared about my question, answered it quickly, and offered follow up information. It was a very good experience; although short, it was memorable.
Thank you so much Jashira for you expertise in helping me with my questions. Great chatting with you
Jashira was lovely, she quickly and accurately addressed all concerns and inquired about any additional concerns that I had. She was lovely to chat with.
As a new customer to FFCCU, so far it has been a very pleasurable experience. Including using the live chat feature which saves me time and it assist me to get moving with what needs to be done. My last chat was with Jashira and she was quick to respond and provided additional information.
I have never had a bad experience using online chat with Firefighters’, and this was no exception. Alishea was fantastic. She was patient in handling my request and knew exactly to whom to refer it. After some questions for background, she arranged a callback to me from Lending, because that department doesn’t participate in chatting.
I truly appreciate the time that Karen spent with me today via chat. She was so kind and was able to fix my issue in no time! She’s the best! 🙂
Alishea was very helpful and cleared up an ongoing issue with ease. Thank you Alishea!!
Appreciate Karen’s time this afternoon. Helped answer my question regarding a Cash App deposit I forwarded from my account to a family member.
Thanks to Karen, I was able to get into my locked account and continue with my banking needs. Thanks so much Karen!
Karen B was amazing today . I was all over the place. She got me going in the right direction.
On October 6, 20, I came in the Branch (FF) in North Ridgeville. I was down and out with my mom diagnose with cancer and I lost my atm card. I had a overwhelmed morning. But, when I went inside Ala was there, she knew who I was even with a mask on due to Covid-19. Sumintra Singh was there as well. They was so pleasant I was impress by their sweet and nice attitudes. I came in there for one thing and left with 2 things completed and finish and approved. I forgot about my morning for a second.10stars.… Read more »
Sumintra Singh is outstanding!! I cannot say enough about her!! Sumintra has always been so kind and helpful every time I go into the North Ridgeville Branch! This past week she went above and beyond to help me with a transfer of a car loan to Firefighters CCCU from Fifth Third Bank. I was having such difficulty in this process, but she was so patient, kind and helpful. I am so glad I switched from the CLeveland Police Credit Union. It is employees like Sumintra that have made me feel this way!! The entire staff at North Ridgeville are always… Read more »
Karen was very helpful this morning in the chat. She was patient with me to explain until I fully understood what I needed to. I appreciate the chat feature and have used it often.
Jashira was amazingly helpful and retrieved the information I needed quickly!
Jashira was very helpful & swift. Thank you!
Karen C was a wonderful! She figured out what the problem was and help me resolve it quickly.
I did a live chat with Jashira and she answered all my questions and was very helpful. I was able to do it online which was very nice for my work schedule.
Elizabeth was very helpful and fast. Thank you.