Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Firefighters Community Credit Union (FFCCU) is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 216.621.4644 or communications@ffcommunity.com.
Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Thanks so much Jashira for your service. I appreciate the time you took to assist me with my online banking issues.
Thank you LeeAnn for being so kind and helpful! I was struggling HARD to order checks online and she made the process super easy! 🙂
Thanks, Jashira for all your help today on the online chat. You made it easy to get all the information I needed today. I appreciated it greatly.
Thank you to LeeAnn for her help with fixing an online payment issue that resulted in me accruing a handful of fees 🙁 I am so grateful to her and the entire FFCCU for always being so helpful with resolving any issues with ease and kindness!
LeeAnn was wonderful in helping me resolve and issue
Thank you Jashira for your quick and helpful chat responses!
My chat advisor Janata was very helpful and thank her!
Karen B. Helped me get my account nick names in order. Easy and painless. Friendly And Personal. Thank you!
Karen B. Helped me made ordering a new card quick and safely
Lee Ann was very helpful and professional
Concerning ‘Live Chat’: Jashira is the bomb.com. For the older folks, that means she was professional, to the point, and expeditious. I am a new user, she solved my login issues in minutes and with a virtual smile. Great representative for FFC.
The online Chat Service is Perfect! Very easy and helpful. The agent I had today was outstanding.
Elizabeth was extremely helpful with giving me access to my second account. Very professional
Elizabeth was a great help to me in finding the information I needed for direct deposit
Thanks to Jashira for all the help today!
She addressed my request quickly and made the whole process super easy.
Elizabeth helped me create a log-in for my new account(s). She assisted in a timely fashion & made sure I did not have additional concerns.
LeeAnn worked with me for a considerable amount of time on my login and password. She was patient and extrememly helpful, the way I have found all FFCCU employees to be when I have interfaced with them
Thank you to Sumintra for unparalleled service once again. Always immediate, communicative, and dedicated to our banking needs. I couldn’t imagine doing business with anyone else. She truly cares about her customers and it shows every time we need her!
My Live Chat with Elizabeth was very helpful. She answered my questions clearly and helped my decision making.
I would like to thank Jashira for helping me with my questions today. I was so please with how Jashira was so patient, helpful and well informed regarding my issue…THANK YOU SO MUCH Jashira YOU are an asset to Firefighters. Firefighters are so lucky to have you as their employee.. Thank you again
Elizabeth was a HUGE help today with my request. She’s a rock star for sure, and I thank you very much
Thank you, LeeAnn! I had a great experience with LeeAnn today. She answered all my questions quickly and was very helpful. Keep up the great work, LeeAnn. FFCU is lucky to have you!
Hello. Thank you to Elizabeth today. She helped me activate my debit card that was not working before.
Thanks to Karen B who answered all of my questions today!
Amae on live chat helped me today. Kudos to Amae.
Thank you to Tonja, who was very professional, organized, and helpful in processing a refinance.
The entire team has been the best experience in service out there.
I visited the Willoughby Branch this morning for a wire transfer and was assisted by Melissa Gamble. She was VERY professional and I left there with full assurance that the transfer went thru successfully. She even sent me an email to confirm that the transaction had been completed. Thank you Melissa for your assistance.
Arnae was so helpful. I was experiencing an issue activating my new cards and after working through everything, it was resolved in no time flat! I am always happy with the assistance I get when reaching out via chat and I would recommend Firefighters to anyone.
Thanks to Jashira for helping me in the chat and answering my questions.
Thanks Elizabeth for your help online! Service was great, quick and easy!!
I would like to thank Karen B. for her help.
Thanks to Elizabeth for tracking down the reason my debit card was being declined. After verifying my identity with great care, she explained the problem so that even I could understand it. She then lifted the hold. She is both capable and kind, and is genuinely happy to assist. You go, girl!
Special Kudos goes out to LeeAnn! Thank you for helping me with with my request this morning and also providing information that I was not aware of!!!
As always, I have such great experience with anybody who helps me when I need it. Thank you Elizabeth for your help today!
Teresa N. serves members with a bright attitude and a winning smile! Well done. She is efficient, helpful and awesome!
Thanks to Karen b. Appreciate the help
I wanted to take a moment to thank Sumintra Singh for all of her work on our behalf. She is professional, detail-oriented and treats each person with respect and dignity….and can laugh at puns! Her advice has always been spot-on and always timely. She answers questions quickly and I’m always so impressed with her follow-though. We have done extended business with FFCCU because I love dealing with her. Thank you Sumintra for all of your extra efforts!!
Jashira assisted with my questions on auto loans on my account and was a pleasure to work with.
Jashira was wonderful today! She answered all my questions and explained the checking account options and opened a new checking account for me in no time! I was dreading the process, and now I cannot believe it is completed! 🙂
Thank you!!!!
LeAnn was very quick and helpful today! love the ability to chat online for a quick answer
I had a quick question online and Jashira helped me in a matter of minutes.
A big Thanks to LeeAnn for helping me this morning. She was wonderful.
A big thank you to Karen B…. you went over and above my expectations today to resolve my issue. Thank you for listening to my situation and being an advocate to further protect my accounts. All the best to you. Great experience overall!
Karen B…You Rock!!! Thank you for all the great info you gave me today!
LeeAnn via chat was very helpful and answered the questions I had to the best of her ability and explained how the process would work, in regards to the question’s I had.
Elizabeth via Live Chat is quick and efficient! Thanks soooo much! Greatly appreciated!
Thank you LeeAnn for helping me via Live Chat. She was very kind and willing to help me with anything I needed. I appreciate you!!!
Thank you Karen for helping me today via Live Chat. You noticed I wasn’t using my account to my advantage, and offered me a suggestion to do so. You rock!
Everyone that I have worked with has been an absolute pleasure. Karen B, Pooran, Elizabeth & LeeAnn. I work with banks and credit unions on a daily basis and Firefighters goes above and beyond to help their customers. Thank you all for making the process easy to understand and treating my like a person, not just a nameless face or number.
Used the chat to ask a question about my account and making a large payment and Elizabeth was soooo helpful and reassuring. Thanks much! Love the online chat. Very helpful!