Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Thanks so much Jashira for your service. I appreciate the time you took to assist me with my online banking issues.
Thank you LeeAnn for being so kind and helpful! I was struggling HARD to order checks online and she made the process super easy! 🙂
Thanks, Jashira for all your help today on the online chat. You made it easy to get all the information I needed today. I appreciated it greatly.
Thank you to LeeAnn for her help with fixing an online payment issue that resulted in me accruing a handful of fees 🙁 I am so grateful to her and the entire FFCCU for always being so helpful with resolving any issues with ease and kindness!
LeeAnn was wonderful in helping me resolve and issue
Thank you Jashira for your quick and helpful chat responses!
My chat advisor Janata was very helpful and thank her!
Karen B. Helped me get my account nick names in order. Easy and painless. Friendly And Personal. Thank you!
Karen B. Helped me made ordering a new card quick and safely
Lee Ann was very helpful and professional
Concerning ‘Live Chat’: Jashira is the bomb.com. For the older folks, that means she was professional, to the point, and expeditious. I am a new user, she solved my login issues in minutes and with a virtual smile. Great representative for FFC.
The online Chat Service is Perfect! Very easy and helpful. The agent I had today was outstanding.
Elizabeth was extremely helpful with giving me access to my second account. Very professional
Elizabeth was a great help to me in finding the information I needed for direct deposit
Thanks to Jashira for all the help today!
She addressed my request quickly and made the whole process super easy.
Elizabeth helped me create a log-in for my new account(s). She assisted in a timely fashion & made sure I did not have additional concerns.
LeeAnn worked with me for a considerable amount of time on my login and password. She was patient and extrememly helpful, the way I have found all FFCCU employees to be when I have interfaced with them
Thank you to Sumintra for unparalleled service once again. Always immediate, communicative, and dedicated to our banking needs. I couldn’t imagine doing business with anyone else. She truly cares about her customers and it shows every time we need her!
My Live Chat with Elizabeth was very helpful. She answered my questions clearly and helped my decision making.
I would like to thank Jashira for helping me with my questions today. I was so please with how Jashira was so patient, helpful and well informed regarding my issue…THANK YOU SO MUCH Jashira YOU are an asset to Firefighters. Firefighters are so lucky to have you as their employee.. Thank you again
Elizabeth was a HUGE help today with my request. She’s a rock star for sure, and I thank you very much
Thank you, LeeAnn! I had a great experience with LeeAnn today. She answered all my questions quickly and was very helpful. Keep up the great work, LeeAnn. FFCU is lucky to have you!
Hello. Thank you to Elizabeth today. She helped me activate my debit card that was not working before.
Thanks to Karen B who answered all of my questions today!
Amae on live chat helped me today. Kudos to Amae.
Thank you to Tonja, who was very professional, organized, and helpful in processing a refinance.
The entire team has been the best experience in service out there.
I visited the Willoughby Branch this morning for a wire transfer and was assisted by Melissa Gamble. She was VERY professional and I left there with full assurance that the transfer went thru successfully. She even sent me an email to confirm that the transaction had been completed. Thank you Melissa for your assistance.
Arnae was so helpful. I was experiencing an issue activating my new cards and after working through everything, it was resolved in no time flat! I am always happy with the assistance I get when reaching out via chat and I would recommend Firefighters to anyone.
Thanks to Jashira for helping me in the chat and answering my questions.
Thanks Elizabeth for your help online! Service was great, quick and easy!!
I would like to thank Karen B. for her help.
Thanks to Elizabeth for tracking down the reason my debit card was being declined. After verifying my identity with great care, she explained the problem so that even I could understand it. She then lifted the hold. She is both capable and kind, and is genuinely happy to assist. You go, girl!
Special Kudos goes out to LeeAnn! Thank you for helping me with with my request this morning and also providing information that I was not aware of!!!
As always, I have such great experience with anybody who helps me when I need it. Thank you Elizabeth for your help today!
Teresa N. serves members with a bright attitude and a winning smile! Well done. She is efficient, helpful and awesome!
Thanks to Karen b. Appreciate the help
I wanted to take a moment to thank Sumintra Singh for all of her work on our behalf. She is professional, detail-oriented and treats each person with respect and dignity….and can laugh at puns! Her advice has always been spot-on and always timely. She answers questions quickly and I’m always so impressed with her follow-though. We have done extended business with FFCCU because I love dealing with her. Thank you Sumintra for all of your extra efforts!!
Jashira assisted with my questions on auto loans on my account and was a pleasure to work with.
Jashira was wonderful today! She answered all my questions and explained the checking account options and opened a new checking account for me in no time! I was dreading the process, and now I cannot believe it is completed! 🙂
Thank you!!!!
LeAnn was very quick and helpful today! love the ability to chat online for a quick answer
I had a quick question online and Jashira helped me in a matter of minutes.
A big Thanks to LeeAnn for helping me this morning. She was wonderful.
A big thank you to Karen B…. you went over and above my expectations today to resolve my issue. Thank you for listening to my situation and being an advocate to further protect my accounts. All the best to you. Great experience overall!
Karen B…You Rock!!! Thank you for all the great info you gave me today!
LeeAnn via chat was very helpful and answered the questions I had to the best of her ability and explained how the process would work, in regards to the question’s I had.
Elizabeth via Live Chat is quick and efficient! Thanks soooo much! Greatly appreciated!
Thank you LeeAnn for helping me via Live Chat. She was very kind and willing to help me with anything I needed. I appreciate you!!!
Thank you Karen for helping me today via Live Chat. You noticed I wasn’t using my account to my advantage, and offered me a suggestion to do so. You rock!
Everyone that I have worked with has been an absolute pleasure. Karen B, Pooran, Elizabeth & LeeAnn. I work with banks and credit unions on a daily basis and Firefighters goes above and beyond to help their customers. Thank you all for making the process easy to understand and treating my like a person, not just a nameless face or number.
Used the chat to ask a question about my account and making a large payment and Elizabeth was soooo helpful and reassuring. Thanks much! Love the online chat. Very helpful!