Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
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Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Jashira was very polite and knowledgeable. Answered all my questions completely.
Thank you Jonathan for the quick help on chat today!!
Jashira was professional and assisted me with my concerns
Chat was just what I asked for. Very professional !!
Jashira was very helpful helping me login to my account!
I appreciate being able to resolve my questions about a transaction between my accounts via chat, as I try to avoid personal phone calls while at work.
My chat was great as usual. Hopefully the bank will be able to help me out
Jashira was very helpful with my concerns today
I would like to say a special thanks to Joy Nank for taking time into helping me open up an new saving an checking ,she was very patient an polite an most of all helpful
Leeann was very helpful and patient with me today. I appreciate her professionalism. Thanks again!
LeeAnn was very helpful in setting up my eAlerts. Thank you LeeAnn!
Nastacia took care of my problem very quickly and professionally. She is an asset to FFCCU. Would work with again and again.
LeeAnn on chat has it together! She is always a pleasure to work with and gets things done.
Sumintra Singh went above and beyond for me yesterday after closing hours. I genuinely appreciate all her help with purchasing my new car yesterday! She was truly amazing!
Jashira was very helpful with my questions I had. She was very polite and provided the info I needed perfectly.
Jashira was great in rendering her assistance in activating my new ATM card prior to my travels. I was unsuccessful in my attempts on the phone due to a technical issue and she came through and solved the issue.
Beth is the best! She took great care of us and was a step ahead of the whole process. Kudos to her for going above and beyond for a customer!!
Jashira – was very helpful. Even with our crazy power outages today she was able to get what I needed completed in a time fashion. Much appreciated!!!
Jashira was very quick to respond and knew exactly how to help me!
LeeAnn is a perfect example of what makes FFCCU so great! Helpful and super easy to work with.
Jashira has provided wonderful assistance with the issue of unknown charge on my Debit card and then activating my card. She is an asset to the Bank.
Jashira fixed my problem quickly! She also answered other questions and put my mind at ease. Much appreciated, thank you!
Nastacia was fantastic. Fixed my issue extremely quickly and was a pleasure to chat with.
Jashira was great. She helped me quickly and efficiently!
Saxton and DeAnna were both fantastic, incredibly helpful.
Jashira was exceptional! Thank you for answering all of my questions and for being so patient and kind.
Saxton was very helpful. I’d use the chat feature again.
Jashira was incredibly helpful today with ordering checks online. Professional and took care of my issue quickly and went the extra mile. Thank you!
Joy Nank was super while helping me with a fraud situation. She was very professional in all facets while handling my situation. I appreciate it Joy. Thank you!
Jashira was very helpful and professional
Jashira was very helpful today (7/26/21) in assisting with a suspected fraud charge on my Debit Card. She was very efficient in doing what was required to get this reported and a new card ordered. Her professionalism is why I have all my accounts with Firefighters. Best Team ever.
Jashira was awesome. Super helpful and accommodating
Jashira was quick to respond and helpful.
Beverly helped me get an emergency loan to help me pay an electric bill. She was very attentive, professional and kind when talking to me. I want her supervisor to know she did a GREAT job considering my situation. I can’t stress enough how grateful I am for her assistance!
Beverly…I thank you from the bottom of my heart!
-Daniel
Jashira was friendly and helpful, and clearly very knowledgeable. She provided quick answers to my questions and suggested alternate solutions to my problem.
Jashira was very helpful and gave me quick answers to my questions. Thank you, Jashira!
Jashira helped me with some loan info that I needed. She was fantastic and gave me some additional pointers so that in future I knew where to look for the info when I needed it. I really appreciate her help!
Saxon was extremely helpful with the issues I had. He had all the answers that I needed.
Nastacia was great helping me with my account number, it’s great to have an answer just a few clicks away. Thanks
Joy, was extremely helpful with the questions that i had about an auto loan. She showed us all of the options that were available. I am most likely going to in tomorrow to speak to her again.
Nastacia was a great help with getting all of our accounts together on account page. She also helped figure out why our ATM cards where not working. Thank you !!
Karen B did an excellent job of identifying and solving the problem I was experiencing. Thanks!
LeeAnn was prompt, courteous, and offered more information than asked, which was extremely helpful and appreciated.
Karen, is knowledgeable & fast!
LeeAnn was very professional and knowledgeable about what I was inquiring about. She was extremely helpful.
Jashira was very helpful and pleasant to chat with.
LeAnn was very pleasant to chat with and try to help ease my mind,
LeeAnn was extremely helpful! One of the many reasons I love banking with FFCCU, the Friendly and extremely helpful staff!!
Jashira was very helpful during our livechat. She answered all of my questions and provided clarity when needed.
LeeAnn was awesome and took care of everything I needed quickly! It is always so nice to have such a kind and responsive customer service team to work with. I am glad I bank with FFCCU.