Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Jashira was very polite and knowledgeable. Answered all my questions completely.
Thank you Jonathan for the quick help on chat today!!
Jashira was professional and assisted me with my concerns
Chat was just what I asked for. Very professional !!
Jashira was very helpful helping me login to my account!
I appreciate being able to resolve my questions about a transaction between my accounts via chat, as I try to avoid personal phone calls while at work.
My chat was great as usual. Hopefully the bank will be able to help me out
Jashira was very helpful with my concerns today
I would like to say a special thanks to Joy Nank for taking time into helping me open up an new saving an checking ,she was very patient an polite an most of all helpful
Leeann was very helpful and patient with me today. I appreciate her professionalism. Thanks again!
LeeAnn was very helpful in setting up my eAlerts. Thank you LeeAnn!
Nastacia took care of my problem very quickly and professionally. She is an asset to FFCCU. Would work with again and again.
LeeAnn on chat has it together! She is always a pleasure to work with and gets things done.
Sumintra Singh went above and beyond for me yesterday after closing hours. I genuinely appreciate all her help with purchasing my new car yesterday! She was truly amazing!
Jashira was very helpful with my questions I had. She was very polite and provided the info I needed perfectly.
Jashira was great in rendering her assistance in activating my new ATM card prior to my travels. I was unsuccessful in my attempts on the phone due to a technical issue and she came through and solved the issue.
Beth is the best! She took great care of us and was a step ahead of the whole process. Kudos to her for going above and beyond for a customer!!
Jashira – was very helpful. Even with our crazy power outages today she was able to get what I needed completed in a time fashion. Much appreciated!!!
Jashira was very quick to respond and knew exactly how to help me!
LeeAnn is a perfect example of what makes FFCCU so great! Helpful and super easy to work with.
Jashira has provided wonderful assistance with the issue of unknown charge on my Debit card and then activating my card. She is an asset to the Bank.
Jashira fixed my problem quickly! She also answered other questions and put my mind at ease. Much appreciated, thank you!
Nastacia was fantastic. Fixed my issue extremely quickly and was a pleasure to chat with.
Jashira was great. She helped me quickly and efficiently!
Saxton and DeAnna were both fantastic, incredibly helpful.
Jashira was exceptional! Thank you for answering all of my questions and for being so patient and kind.
Saxton was very helpful. I’d use the chat feature again.
Jashira was incredibly helpful today with ordering checks online. Professional and took care of my issue quickly and went the extra mile. Thank you!
Joy Nank was super while helping me with a fraud situation. She was very professional in all facets while handling my situation. I appreciate it Joy. Thank you!
Jashira was very helpful and professional
Jashira was very helpful today (7/26/21) in assisting with a suspected fraud charge on my Debit Card. She was very efficient in doing what was required to get this reported and a new card ordered. Her professionalism is why I have all my accounts with Firefighters. Best Team ever.
Jashira was awesome. Super helpful and accommodating
Jashira was quick to respond and helpful.
Beverly helped me get an emergency loan to help me pay an electric bill. She was very attentive, professional and kind when talking to me. I want her supervisor to know she did a GREAT job considering my situation. I can’t stress enough how grateful I am for her assistance!
Beverly…I thank you from the bottom of my heart!
-Daniel
Jashira was friendly and helpful, and clearly very knowledgeable. She provided quick answers to my questions and suggested alternate solutions to my problem.
Jashira was very helpful and gave me quick answers to my questions. Thank you, Jashira!
Jashira helped me with some loan info that I needed. She was fantastic and gave me some additional pointers so that in future I knew where to look for the info when I needed it. I really appreciate her help!
Saxon was extremely helpful with the issues I had. He had all the answers that I needed.
Nastacia was great helping me with my account number, it’s great to have an answer just a few clicks away. Thanks
Joy, was extremely helpful with the questions that i had about an auto loan. She showed us all of the options that were available. I am most likely going to in tomorrow to speak to her again.
Nastacia was a great help with getting all of our accounts together on account page. She also helped figure out why our ATM cards where not working. Thank you !!
Karen B did an excellent job of identifying and solving the problem I was experiencing. Thanks!
LeeAnn was prompt, courteous, and offered more information than asked, which was extremely helpful and appreciated.
Karen, is knowledgeable & fast!
LeeAnn was very professional and knowledgeable about what I was inquiring about. She was extremely helpful.
Jashira was very helpful and pleasant to chat with.
LeAnn was very pleasant to chat with and try to help ease my mind,
LeeAnn was extremely helpful! One of the many reasons I love banking with FFCCU, the Friendly and extremely helpful staff!!
Jashira was very helpful during our livechat. She answered all of my questions and provided clarity when needed.
LeeAnn was awesome and took care of everything I needed quickly! It is always so nice to have such a kind and responsive customer service team to work with. I am glad I bank with FFCCU.