Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Jashia was amazing! Thanks for all your help!
Jashira assited me very good customer service via chat
Jashira assisted me today via chat. Very professional and quick responses.
I spoke with Jashira today, and she was accommodating. She answered my questions and provided me with helpful information.
Jashira was super helpful!
Thanks for the help today Jashira!
Mandy was freaking awesome!
Jashira handled my online requests without question with great professionalism. Thank you Jashira, you were the best! ????????????
I spoke with Jashira today to have a block removed from my debit card. She was very professional and went through the necessary steps to verify charges. The service I have had with FireFighters is why I have moved or will move all my accounts to this bank. KUDOS
Jashira was great! I quickly got the information I needed and fixed the problem.
Jashira was very helpful, was a great first experience contacting FFCCU Customer Service! Knowledgable, and friendly a job well done for sure!
Chated with Jashira today. Got the info I needed quickly and am on my way to addressing my issues.
Jashira helpful as always!!!
LeeAnn was very helpful with my problem You guys are the best! So happy to be a member!
Thank you, LeeAnn. I appreciate the help.
LeeAnna, answered my questions quickly and was very professional. Thank you for the chat option!
LeAnn was very helpful today with questions I had on applying for a loan purchasing my car out of it’s lease!
Thanks!
Jashira was great on the chat this morning. Very prompt and professional.
Thank you Jashira for your help!
LeAnn, thanks for answering my question and even offering additional information that I did not think to ask.
LeeAnn was very helpful and was able to help me really fast!
Jashira was very prompt and courteous in taking care of my request!
Sumintra is absolutely amazing!!! She turns lemons into lemonade for sure! It’s always a pleasure to work with her!
Jashira was very helpful and resolved my issue in a timely manner.
Jashira was very helpful in scheduling and appointment for me.
I had a very bad issue going on with my account (identity theft), and within time my money will be back in my account. Thanks for the help
Very helpful, quick resolution
LeeAnn was very helpful today!
Karen B. was very helpful to me today!
I had the pleasure of working with an online rep via chat and she was able to help me with solving the issue of my card being used without my authorization she was very helpful and knowledgeable what a great team member you have there!
Jashira helped me find what I was looking for right away and I really appreciate that. Everyone at the credit union has always been very helpful to me and my family over the many years I have been a member. Thank you!!!
LeeAnn, Member Services Manager, was so helpful today! I can see why she receives so many kudos! I also have to give kudos to Sumintra and Crystal (Parma Branch). Both of them are so great to work with. In fact, everyone I have worked with at FFCU (particularly the Parma location where I do my banking) has been fantastic and I really need to pay closer attention to names. So many of them deserve props for going above and beyond. Thank you!
I just had a Live Chat with LeeAnn. She was very helpful and I appreciate her going to the distance to protect my accounts by proving my identity.
Excellent experience. Very helpful.
LeeAnn, was a delight to work with. We emailed each other several times and each time she was timely. She was more informative as the conversation went on. Thank you for all your help.
Thanks so much Jashira for taking time to answer my questions
Was just trying to find my way through CUR Awards and Jashira helped walked me through the process. Very informative and excellent customer service. Thanks
Jashira was on it. Professional and helpful
Sumintra was amazing and helpful as usual when I need help with all my banking needs!
Don’t know what I’d do without her!!
Having a difficult time right now, and had great help here from my usual person I chat with all the time. Very helpful as usual. Thanks again
Jashira was a great help to me today. I was all over the place and help me get back on track . Thank you
Thanks so much Jashira helps me out quickly thanks
Jashira quickly resolved my concern in just a matter of minutes.
Jashira was great! She provided assistance to me not once but twice. She responded quickly and answered all my questions.
I was honestly unsure about opening an account over chat but Jashira was wonderful to work with and had my new account setup for me within minutes. Thank you so much for making this easy!
Jashira was very helpful!
Jashira was very helpful and quick to answer my questions.
Jashira was very helpful during the live chat and provided me with the appropriate resources.
Jashira quickly handled what I needed done. Thank you.
Jashira quickly answered my questions and gave me the information needed.