Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Jashira answered my question super fast and with perfect detail! Thanks!!
Great customer service as always
LeeAnn was quick to reply and efficient in directing me toward the answers I needed. Thanks!
Kudos Jashira
Nastacia was a big help today! Fast & efficient!
Thank you Jashira! You were so very helpful and pleasant answering my questions. You understood my concern and knew exactly how to help.
LeeAnn, was a great help today.
Lee Ann really help me out about my payment and made real easy for me to get what,I really needed. Thank you so much.
I really appreciated the help from the live chat teller today. Lee Ann was very helpful and professional … many thanks!
LeeAnn was phenomenal. She helped me out tremendously today.
Thank you Jashira! You made my day today!
Jashira was very helpful when I needed help with my card. They waited very patiently as I searched for the information needed to get into my account and when I figured out the issue was from my own ignorance and mistake, they were kind about the situation. Great service!
Jashira was very patient and thorough when ordering me a new credit card. She is a courteous person and a great asset to your team.
Thank you so much Jashira helping answer my questions. Very thorough.
LeeAnn was very helpful. Thought I had to go into the bank to renew a CD term but it turns out I didn’t with her help. Thanks LeeAnn!
LeeAnn was a great help!
LeeAnn was pleasant quick and thorough, I enjoyed chatting with her! Thanks!!
Dorian was very patient and looked into my issue.
Chatted with someone new, Dorian, and she was able to help me out even though I went through a outside line, not through the he on line banking. Sorry about that again.????????
Extremely helpful and very kind. Was able to solve the issue I was having in a few minutes.
LeeAnn was very helpful with a issue I had and I really appreciate the help she provided me with
Very helpful, appreciate the information Jashira gave me regarding refinancing a car loan. Informative, helpful, upbeat and has someone calling me right away to try to help me.
Thanks again to Jashira for all your help with my mess in my account. Your Great. Always.
great customer service
Karen B was very helpful! Thanks for everything!
Christopher made everything with wrapping up my new car loan easy as anyone can every hope for! What more can you ask for! They got a great new addition adding Christopher to the team!!! Thanks FFCCU always!
Jashira is great. Always very helpful.
Jashira is very efficient and extremely helpful. Her support helped me resolve my issue without feeling lost. As a member I appreciate that kind of support.
Sue Whitt goes above and beyond for her customers. I have shopped around many financial institutions over the years. I have never, once met anybody else like her. She communicates quickly and effectively. She is knowledgeable and informative during the process. I could NOT be happier with her performance. She is an excellent asset to both the Firefighters Credit Union and also the customers!!!!!!
Many thanks, Sue. ????
I am having issues with my account unfortunately again. And going through the chat line, I have the same person who help me before. Very happy. I know things will be taken care of.
LeeAnn was quick and helpful thank you!
Jashira a pleasure as always.
Jashira was so extremely helpful! Knew exactly what i needed !
Jashira was very helpful!
LeeAnn was quick and helpful with my request!
Chatting with Jashira with the Live Chat was easy and quick! Thanks for having a chat option for accessibility purposes! Phone calls are not easy for me and the chat made it super easy!
Jashira was polite and professional – as always.
I had a very positive interaction on live chat today (just now) with Karen B. She was friendly and efficient
Most of all she was able to help me right away — within minutes. I truly appreciate her and her efforts
Lost my debit card and Leann helped get me a new one all through chat!
Jashira was a great help today! Fixed my problem in no time!
Thank you so much!
Thank you Jashira for resolving my bill pay issue! Fast and courteous, too!
LeeAnn was wonderful and answered all of my questions promptly!
LeeAnn was very helpful today!
LeeAnn was very helpful Thank you
LeeAnn is very wonderful and resolve my issue right away. She deserves a promotion.
LeeAnn was again super helpful today and helped to resolve my issue right away!
Thank you LeeAnn for your assistance andI the answer I needed within seconds!!
Thank you to LeeAnn who was very helpful and quick to assist!
LeeAnn was very helpful and I was able to accomplish what I wanted within minutes.
LeeAnn was super helpful in assisting me today! Thank you again!