Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Jashira was very helpful and quick with responses. Great customer service!
Jashira was very nice and courteous! She resolved my issue immediately and inquired if she could assist me further. I appreciated the great customer service and the desire to do more in addressing any further concerns!
I have interacted with Jashira multiple times through the Live Chat option and each time she has provided quick, courteous, thorough, knowledgeable information and responses!
Jashira via live chat was the absolute best!! She helped me resolve the fraud attempt and issuing me a new card. I couldn’t be more pleased with the help and service received today!
LeeAnn was awesome and helped me get a new card. Very knowledgeable
Jashira via live chat was awesome! She helped me resolve an overdraft issue right after I had just made a deposit to fix the original issue. The overdraft was my fault but the timing on my deposit didn’t work out the way I intended. She was very helpful and kept me informed along the way as she looked into things behind the scenes.
Jashira via live chat was a life saver! She helped me resolve my spending limit issue for my hotel reservation quick and fast via chat when I was unable to call from my international travel location. OMG thank you so much! I couldn’t believe how smoothly that went.
Would like to say thank you to Jashira. Thank you for helping me get back into my account and setting up loan payments finally. I been struggling for years and Jashira was able to help me in 2 minutes. ????
Sue and Sarah at North Ridgeville are awesome, along with everyone else who works there. Love dealing with FFCCU, from personal loans, motorcycle loans, Rv loans, they’ve got you covered and it’s easy. We’ll be doing a lot more business in the future and recommending many to do the same.
LeeAnn is pretty much amazing! She was so helpful and friendly when I contacted FFCU regarding an issue with fraudulent activity. She not only helped me with that and shared other resources to resolve that issue, but she also got me signed up with another type of Savings Account that will earn more interest! She’s swell! Thanks LeeAnn!
Jashira was a great help. Thank you
Jashira was very helpful answered my question right away and helped me to do a wire transfer.
Jashira was very efficient in helping me open an account online. I was able to complete the entire transaction via our livechat.
Thank you Jashira
The reason for my contact today, was to find out about an auto loan.
Jashira was an excellent help today, very knowledgeable, and recommended further assistance.
Karen B was great! Answered all questions and helped me to set up my online banking.
Jashira was quick to respond to my request for a new debit card. She even waived the fee! I always appreciate the friendly service at FFCCU!
Quick chat with one of your agents got me the info I needed very quickly. Thank you!!
I always appreciate the team at FFCCU for answering all my questions! Jashira has helped me several times over the past few days with questions about my account. The chat function is so helpful, and Jashira is very knowledgeable and efficient. Thank you!
Jashira was very helpful with a question I had today. Thank You Much!!!
When I was attempting to remotely activate my new debit card, the automated assistant did not recognize my account number, either when verbally given or typed in. Jashira to the rescue once again–in less than 60 seconds she had the problem solved. It is always a pleasure working with her!
Dorian did a great job! Thank you!
Jashira really helped a lot my card expired last month and she got me another sent so I didn’t have to call only took 3 mins for me thank you Jashira
I appreciate the help that I received today from Dorian!
Thanks Dorian for answering all of my questions!
It was a real treat chatting with Jashira. She was friendly and very knowledgeable. Thanks girl:-)
Always a pleasure to deal with Jashira. She is knowledgeable, efficient, patient, and friendly. The chat feature is a great option, especially for those of us whose hearing isn’t so sharp anymore.
Jashira is great! She has fixed multiple problems for me over Live Chat without me having to waste time waiting on hold or trying to figure out which extension to use. A++++
I just got off a chat with Jashira. She got me all set up with opening a new account and linking it to the old one. Super knowledgeable and took less than 10 minutes! Thanks so much for your help!
Jashira was very helpful and quickly answered my question and took care of my issue.
Just got off chat while doing some online banking. Was incurring a fee I was not familiar with. Got my answer, got it fixed, and got a partial refund even though it was my bad. All good now. Thanks for your help.
LeeAnn is one of the customer service reps and is the best!! She has answered every one of my questions about the Ignite checking account! This bank is one of my favorites; there is such a calming environment when you enter and staff are so helpful. Definitely recommend FFCCU!! 🙂
My question was answered quickly and easily today. What a great chat experience!!
I spoke with Jashira virtually to help set up my online account. Not only was this done seamlessly, but she also helped me find discounts on my auto loan policy. Absolutely fantastic…
I had a virtual chat with LeeAnne to resolve an account issue. She was very informative and helped me not only resolve my question, but a few other things that came up, too. 10/10!
Leeann, is a very kind, and professional, person..( we could use more like her) Leeann, Keep up the good work! It will surely payoff..
LeeAnn was an amazing help! Got right to business, very personable and a pleasure to talk to. 5/5 for sure!
I had a virtual chat with LeeAnne. She was extremely professional and very helpful. Great experience and service.
Jashira is always pleasant and efficient in answering my inquiries and resolving my issues. 1st class service everytime.
Teller 0418 went above and beyond to help my 16 year old get onto her mobile app. She was so helpful and kind. She is definitely a #peopleHelpingpeople and a #CUDifference!
Jashira was quick and efficient
Jashira was able to answer my question very quickly.
Jashira was great again!!
Jashira was most helpful
Angela was great, answered my questions and responded politely and professionally.
A big thank you to LeeAnn who helped me this morning! She eased this old lady’s mind
LeeAnn was very pleasant and helpful for not being in the loan department and even though she could not answer all my questions, she gave my phone number to someone who can.
Jashira was quick to resolve the issue. Very nice.
Jashira was thorough, and quick. As well as super nice to work with!
Jashira was an awesome and swift help today. Thank you