Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Just joined and received awesome support when opening my accounts and from LeeAnn. GREAT experience so far. So glad I joined!!
LeeAnn is awesome! She was so patient with me! I am an older person and have been with FFCCU for over 30 years. Technology is tough for us older people (who remember those 5″ tv screens from the 50’s)! I will always belong to FFCCU!
This Co-Op member from Delta Community Credit Union in Newnan, GA thanks you for being here for me whenever I visit Cleveland, Ohio. More importantly, I’d also like to commend Tiaunna, a teammate at your St. Clair Avenue location for her outstanding excellence in Customer Service. She’s an invaluable asset to your organization. Thanks again Tiaunna for your kindness and for being an invaluable asset to this organization.
Once again Karen, one of the outstanding ladies that handles Live Chat, has done a great job helping us through an unplanned need to move funds between accounts. All these ladies do an outstanding job, allowing us to complete financial tasks without a visit or phone calls. A few words tapped out on a keyboard and tasks are quickly handled. My thanks to Karen and her team!
Jenny and Victoria from the Wellington branch were super helpful on getting things going for me and gave me ease of mind. So grateful for their help!
Suzette attended to my online needs in a timely manner and I was very happy. Thank you Suzette for responding in a timely manner. You are appreciated 💛
Thank you! It was my pleasure taking care of you!
Karen was awesome today, her response was very timely and she answered all of my answers. She is a tremendous asset to the FF Community.
I have been with FFCCU for over 25 years and have never had anything but great experiences. Lisa Snell was no exception: from all my online interactions with her to meeting in person to close my auto loan, she was fantastic! Professional, pleasant, and personable!! How refreshing. Thanks, FFCCU and Lisa – great work!
Tiffany Zifcak worked with me on my recent home equity loan and did an amazing job. She was quick to respond and made the whole process easy for me. Will be using FFCCU for more of my banking needs in the future.
LeeAnn, Karen, and Emily always do an outstanding job handling my frequent use of the online messaging feature. I’m hearing impaired and prefer messaging to voice phone calls. They handle all my issues quickly and thoroughly.
LeeAnn and Emily do an outstanding job on the electronic messaging. We use it often and they are alway quick with a detailed response or a resolution.
Had a marvelous introduction to the wonderful customer service of FFCCU today! As a new member I had several questions regarding my account. The customer service representative online was fantastic! They answered all of my questions effectively and efficiently via the texting service. They were courteous and professional. I couldn’t ask for better customer service from a credit union/bank. Cheers! 😁😊👍
Lisa Snell helped me refinance an auto loan and was so very helpful and responsive throughout the entire process. She is always available for any questions and makes an effort to ensure her clients are comfortable and knowledgeable.
Brian Velioniskis was very helpful in setting up our home equity loan. He explained the options very clearly and made the process very easy. Thanks to him our financial goals are back on track.
Jeff and Sherry
Emily was super helpful over text chat – answering all my questions through our back-and-forth and made an appointment for me to take care of my remaining concerns! Emily is Awesome!
Emily answered my text quickly on a Saturday morning and helped me promptly with my request. I love the text feature at FFCCU!!
Karen is great!!! Thank you Karen!!!
Karen was a huge help today answering my questions quickly and clearly!!
Talked with LeeAnn about postponing a loan repayment until the following week. She was happy to help and went into detail, explaining how my account has been updated and how the payments will continue to go without interruption after next week. This was a huge help!!
Called about a car loan for my daughter who is a student and Sumintra helped determine the best option. I have been a member for 25+ years and the staff has always been available to answer questions and help us with our financial needs!
I called and spoke with Suzette 1/23/24. If I were to say she was amazing and extremely helpful, it would be an understatement. As a new FFCCU member, she actively answered all of my questions and gave great feedback. Suzette was able to provide an informative and pleasant experience for me. For that I am grateful. Thank you Suzette!
Thank you, Deneen! It was a pleasure assisting you!
GREAT service every time I have interacted with ALL of the FFCCU staff whether IRL or online over the many years I have been associated. Kudos. I love this credit union.
Every time I have needed assistance someone from the staff has helped quickly and thoroughly. Today it was Will retrieving account statements that weren’t available due to a technical glitch.
LeeAnn has always responded to my concerns in a timely, respectful, and concerned way!
She is great! I am been a member for many years and it is due to the customer service!!!
I would like to extend my gratitude to Megan Scott. I had a fraud charge for a large amount in March 2023. Then came Megan Scott to the rescue. Once I told her what happened, she was determined to help me out. It took her no time at all to have the fraud charge credited back to my account along with all the interest that had accumulated. Thank You Megan so much for your help I truly appreciate all your help!!!
Brian Velioniskis is the best thing that happened to the Parma branch. Brian made several follow-up calls to assist me with an issue. He is knowledgeable and caring. His title, “Financial Solutions Specialist,” fits him perfectly.
I have been a FFCCU member since I was a teen. I have both business and personal accounts. Jearadith Cruz, a teller at the West Side Cleveland branch, has met the majority of our banking needs over the last several years. Jearadith, is friendly, thorough, knowledgeable and confident when handling all of our transactions. I am grateful for her expertise and also her friendship.
MARGARET GILBRIDE went way above to help with a bill pay issue. I would like to acknowledge her with a great big THANK YOU!
LeeAnn and the entire customer service team exceed my expectations regularly!
Thank you.
Once again, great service! I go back almost 40 years with FFCCU. Never a disappointment.
LeeAnn Ballish was a TREMENDOUS help in setting up my wife’s online access to our account! She was very patient with my technical glitches, and was very friendly!
The team at FFCU were exceptional in handling the distribution of New Debit cards. Thanks for your diligence.
I had the pleasure of working with Lisa Snell. She was great. Good communication, super friendly and helpful through the process! Thank you!!
Much thanks to Tiffany Zifcak for being an awesome representative! She answered all my questions and was very prompt in responding to my emails!
Jashira did great work solving my problem and answering my questions Thank You, Jashira.
LeeAnn explained the interest on a certificate of deposit perfectly via chat. Thank you again!
I had the pleasure of working with Tiffany Zifcak as I was selling one of my cars being financed by FFCCU. There were several tricky circumstances and Tiffany was awesome. She stayed on top of all entities involved, guided everyone through the transaction, it resulted in best scenario – all parties were very happy! You have a terrific employee in Tiffany. She’s likable, she is trustworthy, and she is smart.
I give Kudos to the entire awesome credit union staff – especially to Karen , LeeAnn, Jashira , and Beverly. Excellent service! I am so glad to be a member.
Jashira is great. Answered my question right away.
LeeAnn was awesome!
Thank you for all your help. Karen was amazing.
Much kudos deserved and THANK YOU your assistance is greatly appreciated once again!
The entire team answering the electronic messages is outstanding. I’m hearing impaired and have trouble dealing with issues on a voice call. Jashira, LeeAnn, Jessica, and Karen have all helped me with quick and accurate answers. These ladies have been wonderful in helping me through any issues I run into.
LeeAnn is fabulous. She is so patient and gracious !!!! She took care of my issue and went beyond the normal. I’ve communicated with LeeAnn on different occasions, and she always took care of my issues. She is awesome!!!
Lee Ann always takes care of business and does a great job!
Carol Merker has been my rock for many years.She saves me on a regular basis – between loans, debit card issues, checking – you name it. She has the patience of a Saint! Love her!
I’d like to give Kudos to Sue Whitt!! Sue was patient, answering all my questions, discussing my options, and together we put forward a solution. The best part: she always made herself available to answer phone calls, was prompt in providing documents in a way convenient to my work schedule, and found an expedited resolution. Thank you, Sue!!
I stopped in today and was helped by Lisa Shell. She was friendly, professional and had a great attitude. She was extremely helpful and knowledgeable for the issues I was having and knew how to navigate the system to correct and install my new accounts. Great job, Lisa!!! Thanks again!
I called the FFCU on 8/1/2023 for help with the new format. I talked to Liz {ext 1402} for an extended period. She was nothing but pleasant, helpful and understanding helping me with navigating this new format. I could not have asked for a better person to help me. Shout out to her!!!