Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Hi! Just want to say Emily was the best! I had a problem with an automatic withdrawal. She gave lots of information on how to handle it and get a refund. More than that she gave me moral support, even though I was very upset. Great job, Emily!
Jovan, Bev, Jenny, and the other personnel at the Wellington branch are absolutely Rock Stars . They have always been so helpful, they are the greatest 😊
Spoke with LeeAnn about a missing card as well as some issues I’ve been having with my account for a second now. LeeAnn was absolutely lovely and very helpful- was able to find the cause of the problem and fix it- and made the entire experience completely painless!
I’d like to give a big time thank you to Megan. Megan you were a huge help to me this morning and put me at ease! I really appreciate you!
I have been a member since 2011. Everyone has always been very helpful and quick to respond. There have also been steady improvements year after year, especially with online banking. I love supporting a local credit union and FFCCU are definitely deserving of that support.
I am very grateful and happy to be a FFCU customer for over 10 years. LeeAnn was extremely helpful in assisting me in getting a replacement card. If I could give FFCU 10+ stars, I would.
I love FFCCU! All of the convenience of a big bank with more personalized service. Friendly and helpful staff. A great banking partner! And I love how the credit union is member owned.
We want to give a shout out to Margaret from the Emerald Branch, she was excellent in helping us with our accounts. She made it easy to understand and to do. She even came in on her day off to help us! THANKS Margaret!
Lisa Snell was great! She made our experience at the Emerald Branch friendly and efficient. Lisa is very knowledgeable and answered my questions and phone calls quickly. I’m happy with whole process and look forward to seeing Lisa again! I will use the Firefighters Credit Union in the future!
Suzette was quick and efficient. I brought up a technical issue and She made a call to get it resolved. I love how ALL the employees that answer messages do their job. Excellent work!
Hello, Denny! Thank you, it was my pleasure assisting you!
The quick response was A-1. the respect was apparent and the knowledge? –muah!– [chef’s kiss] Thanks to Susan.
We worked with Erica Irons on a home loan and she went above and beyond our expectations! When it was time for funding our money, she contacted me because her branch was closed due to storms we had the previous night. She was able to wire the money for us, which made our transaction so much smoother. Erica is always friendly and happy to help! I love FFCCU in Willoughby ❤️
I was chatting with Will today through the live ask, he was so helpful! Fixed my issue in three messages and was super pleasant to talk to. Thanks, Will! 🙂
Berto was awesome. I joined today and he helped in every possible way to make the process smooth and complete. Thanks Berto!
Jamaica was prompt and very helpful today with addressing an ongoing issue. Decisively solved and we are very satisfied with her efforts. Thanks Jamaica!
Suzette was great to work with through chat today. She got me exactly what I needed and was quick too!
Thank you! It was my pleasure assisting you!
Whenever I have questions and start a chat I always receive a quick response with all my questions thoroughly answered. LeeAnn was awesome again in today’s chat. Just wanted to say THANK YOU!
I love how they answer your question in a timely manner and they make sure you understand what is going on.
Just joined the FFCCU when I refinanced my car loan. I couldn’t be happier with the service that Jenny Stanfield and Ginny Hainen provided me! I was able to do most everything online. It was super easy and convenient. They also saved me a lot of money! 🙂