Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Thanks to Karen for helping me get my account access unlocked. She was able to get it unlocked for me quickly.
Thanks for the Kudos Colleen. We’re glad Karen was able to help!
Thanks to LeeAnn for her great customer service in live chat today. I was surprised to see a live chat option on here (I’m new) and even more surprised to get an answer to my question without even leaving the house. You guys are great!
Welcome to FFCCU, Laurel! We hope we continue to surprise you!
Thanks so much to Sumintra for her warm welcome and all her help opening up a savings account for my son today. She was patient, informative, and super nice. I am recommending FFCCU to everyone. What a wonderful savings program they have for our little ones!
Thanks for the Kudos, Kristen! We’re glad to include the kids in the fun!
Kudos to Ashley. She was patient when my husband and I came in to open our 3 kids accounts. That meant a lot to my husband and I. As well as her explaining to the kids about the accounts, she took it to their level and didn’t just talk to the “adults”. We liked that. Very kind.
We hope you and the kids enjoy Sparky’s Kids Club! Thanks for the Kudos, Nicole.
Thank you for being patient and answering all of my questions for me.
Glad we could help, Lydia! Thanks for the Kudos.
Thank you so much Megan for your patience and knowledge!
Thanks for leaving us Kudos!
Thank you, Meagan, on live chat for answering all of my questions!
Awesome! Thanks for the Kudos, Niki.
I recently took a equity loan out on my house for upgrades with ffccu and couldn’t be happier with the process. Abby at the willoughby branch went above and beyond to get me what I requested, she kept me in the loop every step of the way and I was very impressed. I will always have a close relationship with them and will definitely be telling friends and family about my experience, kudos Abby!!!!!
That’s great news! We’re glad to have you as a member, Michael! Thank for the Kudos.
Shout out to Ginny at Oberlin who helped me to transition my kids from their plain old savings account to debit/credit cards, ATM cards, and auto loans and they progressed from high school to the air force/college.
Thanks for the Kudos! Glad to hear Ginny could help your family out!
Thanks to Ginny at the Oberlin office for taking the time and consideration with solving the recent problem I experienced with the ATM. She is always very helpful. Great asset!
She sure is. Thanks for the Kudos, Charles!
Big thank you to Pamela that helped me through an issue via the live chat!
That’s great to hear! Thanks for the Kudos!
Kudos to Alishea for being informative and helpful; Thank you Alishea.
Thanks for the Kudos!
Ashley is the best. She helped me so much just by talking through my financial concerns. She gave outstanding perspective and numerous options. She was knowledgeable but also so easy going, non judgmental and relatable.
Thank you Ashley Fox for all of your help. You are a shinning star!
This is great to hear, thanks for the Kudos! Excellent job, Ashley, keep up the good work.
Thank you Pamela for help with setting up an appointment with a staff member quickly!! Thank you for taking your time to help!
Glad to have helped, Sabrina. Great work, Pamela.
LeeAnn does a great job.
Agreed! Thanks for the Kudos.
LeeAnn is killin it.
All day, every day.
LeeAnn assisted me through the online chat and was very helpful and resolved all my issues. Great experience!
Glad we could help, Eric. Great work, LeeAnn!
LeeAnn was super knowledgeable, kind and helpful!
Thanks for the Kudos, Misty!
Alishea was fast and courteous.
Glad we could help out, Russ!
LeeAnn on the online chat was fast, reassuring and resolved the problem quickly! Thank you LeeAnn!
Thanks for the Kudos, Jason! Glad we could help you out. Great job, LeeAnn!
Karen on the live chat was extremely helpful and was able to answer all of my questions. Very convenient.
Awesome work, Karen! Thanks for the Kudos, Tommi.
Heather on the livechat is awesome she really helped me, the live chat is a great feature.
Thanks for the Kudos, Debbie! Great job, Heather.
Sumintra Singh of the North Ridgeville branch provides fantastic customer service. She is always very responsive and goes out of her way to help. Thanks for all that you do!
Thank you for the Kudos, Riannon! We’re happy to help. Great job, Sumintra!
Hi, and thank you. I am proud to be a member of an organization that is fair and above all helpful. I was with another credit union for 20 years and wasn’t treated as well and I appreciate FFCCU for that reason. Proud to be a member and look forward to future business. Thank you.
That’s great to hear, Sophia! We appreciate you and all of our members, too. You are all very important to FFCCU! Thank you so much!
Thank you for taking the time to help me tonight.
Sure thing, Pat!
Thank you for being so helpful and patient especially during a holiday weekend when we’re all ready to start our celebrating. Thanks again Megan!
Thanks for the Kudos! Glad Megan could help you out. Nice work, Megan!
VEE AND SUE FROM THE NORTH RIDGEVILLE BRANCH ARE AMAZING! I’M DEFINITELY NOT, “JUST ANOTHER NUMBER ” TO THESE WONDERFUL WOMEN. THEY TAKE CARE OF ME EVERY TIME I COME IN.
THANKS AGAIN VEE AND SUE!!!!
They sure are amazing! We appreciate the enthusiasm!!! Good work Vee & Sue.
LeeAnn was very nice and helpful. A pleasure to chat with.
Glad she could help you! Thanks for the Kudos, and great work LeeAnn!
Megan was great on live chat. Very professional and knowledgeable.
Glad to hear we could help! Great work, Megan.
Here’s the thing: Heather and LeeAnn got you COVERED, ok? They know what’s up and are super helpful and friendly. Great job 🙂
They sure are! Thanks for the Kudos!
LeeAnn was extremely helpful on the live chat. She was quick and knowledgable. Great feature to have here. Thanks!
Thanks for the Kudos! Whenever you have questions, Live Chat is quick and easy! Or just give us a call.
Heather – the live chat rep who helped me – was excellent. She was able to get me the information I needed quickly and was a pleasure to deal with.
That’s great to hear, John. I’m glad Heather could help you! Great work, Heather.
LeeAnn was very helpful and very quick. Thank you.
Glad we could help out! Great job LeeAnn.
Thanks to the LIVE CHAT, I was able to reset my PIN for my new ATM card. THANKS FFCCU.
Glad we could help you, Elspeth!
I had the pleasure of chatting with Alishea today for a debit card question. She was great!
Great to hear! Thanks, Ron. Great work, Alishea.
Pamela was very helpful and efficient with the questions I had.
Glad we could help, thanks for the Kudos! Good work, Pamela.
I just needed some questions answered and Heather was of great help.
That’s great work, Heather! Thanks for the Kudos, Cathy.
I just re-financed my car at the FFCCU branch on Grayton Rd. I got a great rate and no hassles. Trisha DiNardi was very professional, helpful, and friendly throughout the process. I would recommend this location to anyone looking to do the same.
That’s awesome that we could help you get a better rate! Thanks for the Kudos. Well done, Trisha.
Pamela was very quick, nice and helpful. I would like to thank Pamela for all her help.
Good to hear, DeSean! Great work, Pamela!
Shoutout to Karen who helped guide me through the online banking process she was very experienced and knowledgeable thanks Karen
We’re always happy to help! Great work, Karen.
Tomesha Vaughn was extremely prompt, helpful, friendly, and caring. She worked hard to help me find the best options to pay down and consolidate my debt. Contacting FFCCU was one of the best decisions I have made!
Thanks for the Kudos, Shelly! Great job, Tomesha.
I chatted online with Karen today and she was so helpful! She helped me figure out the best way to deposit my checks and transfer between accounts. She was patient and kind the entire time. Online banking will be so much easier for me now! Thanks again!
Thanks for the Kudos, Rachel! We’re glad to help! Awesome work, Karen.
Karen is ALWAYS so very helpful to me when I chat online. Sometimes I need really in-depth info, and she is always EXCELLENT.
That’s great to hear, thanks for sharing! Excellent job, Karen.
Tomesha Vaughn you’re very good at your job. Hope we can do business in near future. Accurate and on point.
Thanks for your help.
Glad we helped you J. Thanks for sharing!
Thanks. Beverly, you did a beautiful job.
Thanks for the Kudos, Thomas!
Thanks LeAnn for all the great info!
Thanks for sharing!
I spoke with LeAnn today, she was so nice. I have to say everyone I have spoken with has been very friendly and helpful!
Great to hear! Thanks for being a member 🙂
Alishea, thank you so much for providing me with information regarding opening a new account, and how it affects my credit. I really appreciated the information.
Megan was excellent today. I was getting frustrated and she fixed me up in a jiffy!! Great person and a great help. Truly appreciate all her help!!
Awesome chat with Heather! I’m all set and back in my account!