Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
I received help from Alishea. She helped me through all my confusion, extremely helpful. I appreciate all the help and that you have this service available to members.
Glad to help! Thanks for the Kudos, Linda!
I received LeeAnn as my helper again and I am so thankful for her. She is once again, quick, friendly and reassuring. She is great at what she does! Thank you LeeAnn!!
She definitely is! Thanks for the Kudos, Jason!
Kudos to Heather!! She helped me, via chat, with all of my questions and concerns! Thank you for such great customer service!
That’s great, Edward. Glad we could help! Thanks for the Kudos!
Karen was so helpful! I had no idea that I could make payments on my loan through the online banking. My husband and I have been using the chat feature to request the transfers for a few months now and she is the first one to tell us how to do it ourselves. Fantastic!
Glad we could help you out with this! Thanks for the Kudos!
I had an amazing experience with LeeAnn. She was very helpful in resolving my problem and giving me the best solution. I appreciate the time the took out of her day to answer my questions and fulfill my needs.
Thanks for the Kudos, Larontia!
Sumintra Singh was very helpful and professional! She knows her resources and it makes it easy to purchase a car on the loan approved process! I appreciate her patience taking her time & answering all the questions I had. I would like to thank you for her great service, she deserves to be recognized!
Sincerely
Seble Gaskins
That’s great that Sumintra could help you, Seble! Thanks for the Kudos!
Heather was a great help in closing my wife’s debit card due to fraudulent charges. I wish to thank her publicly for her assistance.
Awesome, thanks for the Kudos, Kenneth!
Just had an on-line chat with Karen regarding mis-posting of my loan payments. She was very courteous and helpful with coming up with a resolution to the problem.
Nice work Karen!
Glad that Karen could help you out! Thanks for the Kudos, Rich!
Patty at the Cuyahoga Heights location went above and beyond for me in order to get me my car title!! She made a bad situation good – cannot thank you enough!!
That’s great to hear, glad Patty could help you out! Thanks for the Kudos!
Want to thank LeeAnn for helping me figure out how to get back into my account. Thank you so much LeeAnn!
Thanks for the Kudos, Mike!
Kudos to Pamela for helping me so much today and being patient with me. I had a very hard time resetting my password and she walked me through every step. Thank You!!
Thanks for the Kudos, Tiffany! We’re happy to help anytime.
Heather was great assisting me today! She really saved me a lot of time and handled my issue with no problems!
Glad Heather was able to help you out, Sherrie!
I would like to give Megan a huge shout out! She was so helpful and very nice. I called about a couple issues and she took care of everything and informed me of some other things you offer to help me in the long run. She gave some great ideas and advice also. Thanks so much to Megan!
Great work, Megan! Thanks for the Kudos, Christine. We’re glad to help!
A huge thank you to Karen W. for amazing customer service. She was prompt at returning calls as well as getting the ball rolling for an emergency loan. I was so pleased with her I wish everything in life could be this easy and pleasant.
That’s great that Karen could help you out like that! Thanks for the Kudos, Eileen!
LeeAnn was extremely helpful.
Thanks for the Kudos!
LeeAnn was most helpful for me today. She was able to assist me with a couple of different requests and was very pleasant. I thank you guys for all the help and services.
Glad to help! Thanks for the Kudos, Debra!
Karen was super helpful and answered all the questions I had at the moment about looking into consolidating some loans I have.
Hope we can help you further with this and save you some money! Thanks for the Kudos.
Thank you LeeAnn for your assistance today! I was able to access my online info after speaking with you!
Great to hear, Mary! Thanks for the Kudos.
Just chatted with LeeAnn. Very helpful, thank you for answering all my questions!
Sure thing, glad we could help. Thanks for being a member, Erin!
I just worked with LeeAnn. She successfully helped me with my online banking. Thank you LeeAnn
Thanks for the Kudos, Maura! We appreciate it.
I spoke with Karen and LeeAnn. Both were very helpful and quick to respond even though I was having power/internet issues. I’d like to thank them both.
Glad they could help you out, DeSean! Thanks for the Kudos.
I spoke to LeeAnn today regarding Signature loans and Equity loans, she was very helpful!!
Glad we could help out!
I was going to close my account today but because of Megan explaining the locations close to me and the perks. I decided not to close my account. Thanks Megan 🙂
We’re glad you stayed with us, Bernice!
Megan was superb!
Sure is! Thanks!
Megan helped me out with everything I needed. Thank you for having her on you’re team.
Glad to hear she helped out! Thanks for the Kudos!
Megan was wonderful on the live chat today! She truly took interest in the issue I had an came up with a resolution. You have a valuable asset in Megan! Cherish her, or I will take her for my business!
We’re happy to have her!! Thanks for the Kudos, Denny.
Heather was really helpful and went the extra mile with my concern. I can’t thank her enough. 🙂
We’re here to help when you need it! Thanks for the Kudos, Marina!
Heather is always a pleasure to work with, as she is the most helpful, and understanding. You’re fortunate to have her on your team.
We’re happy to help when it’s needed! Thanks for the Kudos, Georgette!
This was my first time on chat. The representative was very helpful. Will use this again.
It’s pretty useful and easy to use! Thanks for the Kudos!
I was on the live chat today and Megan was great help! Such a great tool to have on the website when I am stuck at work and just have a quick question. Great service and fast!
Yes, live chat is great for some quick answers! Thanks for the Kudos, Sarah.
I was on the live chat today, and it was so quick and easy! The Agent I spoke with was Karen, and she was very helpful. Thank you! 🙂
Thanks Erin! We’re glad we could help you, thanks for the Kudos!
Ashley in Ridgeville is a delight. I enjoy doing business with her and FFCCU. Ashley you rock!
We’re happy to have you as a member, thanks Anna!
Awesome job Jennifer Stanfield! Out of state vehicle purchase from a private owner, Jennifer made it happen with a couple of phone calls and e-mails. Thank You!
That’s never easy to do, glad she could make it look that way! Thanks for the Kudos!
It was a pleasure working with Tonya Davis. Her customer skills were outstanding and awesome. Kudos to her!
Thanks for the Kudos, Cheryle!
Pamela was great! She was so helpful!
Thanks for the Kudos, glad we could help you!
Love everyone at the Wellington Branch! They all know me by my name and are so welcoming when I walk in or go through the drive-thru! So happy I have banked here for the last 2 years. Even going to Ohio State they helped point me in the direction of finding somewhere I can do shared branching at near school!
We are happy to have you as a member, Demi! Thanks for the Kudos!
Thanks so much to Karen for helping me change my PIN on my debit card! She was extremely helpful and efficient. Thanks again Karen!
Glad to hear Karen was able to help you! Thanks, Carol!
I really appreciate LeeAnn. She helped me with a issue on my account. She even offered additional information about loans.
Awesome, thanks for the Kudos, Brenda!
Thanks to Megan for helping me with my new debit card and PIN. Made my life a lot easier.
Glad to help! Great work, Megan. Thanks for the Kudos, Nancy!
Kudos to Makita (B-view Hts. branch) I really miss seeing you 😉 You always took such awesome care of me & knew how I did my banking!!! I’m happy for you that you’re closer to home. Hope you’re having a great summer 😉
That’s awesome to hear, Elizabeth! We made sure Makita saw this message! Thanks!
Thank you LeeAnn for the online chat & taking a hold off of my account.
I would like to give a big THANK YOU to Trisha D for all the help she has given me over the past few years. Always has time to help me !
Any time! Thanks for the Kudos!
Thanks to LeeAnn for helping me out today. Just moved to the area and was stressing out about a few financial issues. She put my mind at ease.
Welcome to the area! If you need help with anything in the future, we’ll be here!
Sumintra Singh of the North Ridgeville office gave my wife Karen & I superior customer service while we were getting a home equity loan. She was very easy to talk to and was very timely to get back to us with any questions we had or just keeping us informed how the process was going. Again, kudos for outstanding service and I look forward to doing business again with her and FFCCU. Thanks!
That’s awesome, we’re glad Sumintra was able to help you out! Thanks for the Kudos.
Service received was awesome and very helpful!
Thanks for the Kudos, Georgia!
FFCU service was Great – Thank You Alishea!
Megan, as usual, was patient and kind! She helped me with everything I needed in a polite and prompt way. She also helped me understand an investment account.
Glad we were able to help you, Rachel! Thanks for the Kudos.
Karen does a very nice job, very prompt.
Thanks for the Kudos!
LeeAnn is outstanding in your customer service CHAT Department. Her answers were quick and she answered my questions with the first response.
She certainly is! Thanks for the Kudos!
Megan was very helpful with answering all of my questions. She was quick and very accurate. She even went beyond what I asked to make sure that I was eligible for my request and gave me options on how I could complete it. I work in customer service at a bank to and it is very refreshing to have someone give me the same great customer service to me as I give to them. Thanks again Megan!!!
That’s great to hear, Victoria! Thanks for the Kudos!