Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Great live chat with Megan, very knowledgeable and helpful!
She definitely is! Thanks for the Kudos!!
Thank you Karen!
Thanks for the Kudos!
LeeAnn is great!!!
She sure is!
Great live chat with LeeAnn this morning. She asked the right questions, and found a solution! Thank you!!
That’s great, Rebecca! Thanks for the Kudos!
Very helpful and polite
Thanks, Franklyn!
I joined FFCU less than a week ago. I had question and concerns prior to joining the credit union. Casey was the agent that I talked to. She was very friend and very helpful. She answered any and all questions that I had (which was A LOT). Thank you so much for the quality service!!!
That’s awesome to hear, Ron! Welcome to FFCCU, we’re glad to have you!
Casey was extremely knowledgeable and helpful, clearing up my issue within minutes!
That’s great that we could help! Thanks, Bailey!
Megan was soooooo helpful. She was very quick to find the correct answers and explain things thoroughly.
Thank you for the Kudos, Denny!
Megan is always so thorough, patient and very knowledgeable. I appreciate her very much. Thanks Megan!
Thanks for your appreciation and the Kudos, Georgette!
To all members, Board Directors, Executive Team and most certainly, our Valued Employee Team Mates.
Hoping you and your families have a very blessed, happy and healthy holiday and a prosperous New Year.
I am very honored to serve as your Board Chairman.
Happy Holidays
Megan was fantastic, and solved my online problem.
Thanks for the Kudos, Joe!
Shout out to Megan, who was very helpful and polite during our online chat experience! Pleasure to work with! Thank you Megan and FFCCU
Thanks for the Kudos, Justin!
I’d like to give LeeAnn Kudos because she was incredibly responsive, polite, and helpful! It is very refreshing to talk with someone who is happy to help and not make you feel like you are putting them out by doing so. Thank you LeeAnn!!
Thanks for the Kudos, Katie!
Thanks to Karen for helping me with an ongoing problem today, she quickly fixed it.
Glad we could help you out, thanks for the Kudos!
I really appreciate the great service I received from LeeAnn today. I had several questions and she even answered the ones I forgot to ask. I appreciate the service I received. Thank you
Glad to hear we could help you out, LaRita. Thanks for the Kudos!
Kudos to LeeAnn – I wasn’t paying close enough attention when I did a Remote Deposit today and select the wrong depository account. LeeAnn was able to help correct my error ! Great Service!! Thanks Again!
We’re happy to help you anytime! Thanks for the Kudos, Karen.
Kudos to Karen! She helped me resolve an issue with an auto loan. She was very pleasant and thorough and we were able to address the matter within a matter of minutes! My family and I have been members since the early 90s and we wouldn’t consider any other financial institution. Everyone we have ever dealt with has been simply outstanding!! Keep up the awesome work!!
We’re so happy to have you and your family as loyal members, Gayle! Thanks for the Kudos!
Alishea was so helpful and patient with me today! I had to update my billing info and change my address. She sat online with me and walked through every step. Normally these things are difficult to do over IM, but she was so helpful and everything has been updated accordingly. Alishea made the whole process very quick and easy. Thanks for your help and patience, Alishea!
That’s awesome, Julia. Thanks for the Kudos!
I would just like to state that Karen was wonderful and a blessing during my Live Chat experience with my checking account issue.
I will continue to tell others about the wonderful service at FFCCU.
That’s awesome to hear, Toni! Thanks for taking the time to share your thoughts with us.
Thanks to Karen for helping us get some much needed information!
Awesome, thanks for the Kudos, Patrick!
Went to office in Willoughby after Thanksgiving to get calendar for 2018 was told they didn’t have any left.
Hi Don,
The calendars are in high demand this year and we try to keep each branch stocked with enough for all of our members. Sorry we didn’t have any there when you stopped in. We’ll get some more out to the Willoughby branch and I’ll have Abby, the branch manager, keep one on hold for you.
Kudos to LeeAnn who tried to help me solve a Bill Pay issue. Very helpful and friendly which is really important during frustrating times!
Happy we could help, thanks Dawn!
Huge shout out to LeAnn! She was able to give my the information that I needed. I love the live chat option! I recommend it to everyone.
It is very helpful! Thanks for the Kudos, Giselle!
Very good and swift customer service.
Thanks for the Kudos, Gary!
Karen was amazing, solved all my issues!
Glad she could help, Pat!
S/O to LeeAnn! This poor girl spent more time with me than I deserved! Great job at trouble shooting my issue and came through with flying colors! Give this woman a raise!!
Thank you so much!!
Great to hear she could help you, Ronnie! Thanks for the Kudos!
LeeAnn was very helpful. Nice job!
Thanks for the Kudos!
LeeAnn was great to work with. Very helpful and informative.
Pamela really helped me out.
Thank you!
No problem, Nicholas! Thanks for the Kudos!
Thank you to Leeann, she helped me with my automatic bill pay question. Thank you again!
Anytime, Robert! Thanks for the Kudos!
I have slacked for a few months on getting a card activation issue fixed (I know, I know). Even though we were not able to resolve my issue tonight (my fault) LeeAnn was very patient and even offered to call me tomorrow if FFCCU hadn’t heard from me by noon. She 1,000% picked up the slack from me being a procrastinator! Now if she could just run my errands for me 🙂
Thanks for the Kudos, Denise. We’ll get our team working on an errand service one of these days I’m sure! 😀
Justin thanks a lot man for helping me today. You are the best!
Thanks for the Kudos!
Thanks to Justin, quick and easy answers!
Anytime! Thanks for the Kudos, Robin.
A huge THANK YOU to Heather for helping me with my account! Very helpful and professional!
Thanks for the Kudos!
Big shout out to LeeAnn who helped me on the online chat with unlocking my account! She worked quickly and professionally and was very nice throughout the whole process. She definitely was my rainy Monday morning hero! Thank you LeeAnn for being awesome!
Glad to make this rainy day a bit better for you!
Just got off a chat session with Karen. Very helpful and knowledgeable. Thanks!
And thank you for the Kudos, Joseph!
Should out to Alishea, She was most courteous and so very helpful. Made the conversation and experience so smooth and easy. Excellent Customer Service!! Thank You FFCCU.
Excellent! Thanks for the Kudos!
Shout to Heather for assistance in helping me get my new account in order. She could not have been more helpful. Thank you.
Welcome to FFCCU! Thanks for the Kudos!
Shout out to Justin he was very helpful and took his time helping me. I appreciate it. Thanks, FFCCU. 🙂
Thanks for the Kudos, Brandi!
Kudos for Alishea in her efficient assistance today!
We’re happy she could help, thanks for the Kudos!
Shout out to Karen for taking care of me quickly and efficiently while I was on my lunch break =)
Thanks for the Kudos, Zeljko!
Had a great experience with LeeAnn tonight on Chat. She took care of my issue, addressed another issue and got it all resolved in a few minutes. LeeAnn made me feel valued as a member and person tonight. Thanks so much.
Great to hear! Thanks for the Kudos, Jeff.
Heather was friendly and helpful today. Thank you to my FFCCU family, have a wonderful day.
You have a wonderful day too, Patti! Thanks for the Kudos!
LeeAnn was extremely helpful and friendly. The chat feature and your employees are a huge asset. I will recommend FFCCU to friends and family.
Thanks for the Kudos, Christine! We’re always glad to help.
Megan was very speedy and helpful on responding to my questions.
Glad she could help, thanks for the Kudos!
Alishea thanks for your speedy help!
And thank you for the Kudos, Lori!
Alishea was great ! Fast and got everything covered for me!
Glad she was able to help you out! Thanks, Shamar!
Sumintra was a pleasure to work with. I would recommend her to anyone. Thanks for everything Sumintra!!
Glad we could help, Amy! Thanks for the Kudos!
Working to solve my problem — Justin was efficient and displayed a ‘can do’ attitude.
Great to hear! Thanks for the Kudos!
Alishea was very helpful!
Awesome! Thanks for the recognition!