Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Megan helped me with a charge on my credit card that I didn’t recognize. Very easy to use the CHAT and she cleared everything up. Thanks again Megan.
That’s great! Thanks for the Kudos, Annie!
Alishea was a great help resetting my password after I got a new phone.
Thanks for the Kudos, Joe!
I needed assistance on travel to another country and LeeAnn was amazing and helpful. I love my credit union because everyone is so helpful no matter if I bank at the branch, using the app or live chat. Thank you LeeAnn!
We’re happy to help anytime, Katherine! Thanks for being a member.
I needed assistance in setting Up iBill paying. LeeAnn, was right on the case and solved a minor glitch. NOW I’m able to set it up! LeeAnn ROCKS!!
She does rock! Thanks, Jim.
Today I was having trouble login into my account. Thanks to Karen she walked me right through and I was up and running in no time.
That’s great to hear, Jeanie. Thanks for the Kudos!
I also had a great experience with Karen via the chat feature. I only intended to ask a quick question but by the time we ended our chat she solved a few other problems that I had been meaning to take care of for a very long time. Thank you for your help!
That’s great she was able to help you out, Michelle! Thanks for the Kudos.
I had a great experience with Karen she was very helpful and polite as well a great worker for your company.
Thanks for the Kudos, Kenneth!
My first time using the Chat and Megan was great! Very knowledgeable and super friendly, even though I couldn’t see her. I love my credit union because of its excellent customer service. You all rock!!!
Thanks, Michelle. We love you too.
Karen was awesome. Fast and efficient answers to all my questions!
Karen is awesome 🙂 We’ll be sure to share these Kudos with her. Thanks.
Alishea was outstanding. Enjoyed my chat with her. Made me feel very welcome.
We’re glad you’re enjoying great member service! Thanks for the Kudos.
Karen was great. She looked into a situation more for me and got me more information that I did not expect to get, and the end results were awesome. Good customer service.
Thanks for the Kudos Octavia.
Alishea was a great help with a transfer today! Kudos!
Thanks for the Kudos Kristie.
LeeAnn was great! Very helpful in getting account set up. FFCCU customer service rep Karen was great too in getting me back to LeeAnn when my computer cut out. Thanks ladies!
That’s why we’re called teammates, instead of employees. We work together and strive to provide great member service. Thanks for the Kudos Dave!
LeeAnn was awesome! She went the extra step to help me figure out a transaction. Prompt service. Much appreciated
Thanks Barb for being a member and for giving Kudos to LeeAnn.
Megan was superb. She helped me hit a home run on my first experience with online banking. She went above and beyond her job to help me accomplish what was urgent for me to accomplish. She was thorough, patient, knowledgeable, professional and kind. I truly am very happy how she hung in there with me. I love her personable character. She is a model employee, one to be revered.
This should be the first of many excellent experiences! Thanks for taking the time to give Kudos to Megan.
Just got off the chat line with Breanna. I had an urgent issue that I needed help with & was having a problem using my card. She pinpointed the problem and offered a temp daily increase in my credit & resolved the issue in moments, literally. It was great to have a resolution & understanding so quickly.
Thanks Mira for the Kudos.
Just got off the chat line with LeAnn..she was very informative and she answered all of my question …great job!!!
We’re glad you found online chat to be helpful. We’ll be sure to pass this feedback along to LeeAnn. Thanks!
LeeAnn thank you for the amazing service! You guys are so easy to deal with! Have a great day!
We’re here to serve. Thanks for the Kudos.
Thank you LeeAnn for being a big help.
Thank you for being a member of FFCCU!
LeeAnn was very informative today…… Answered all my concerns
Excellent.
Spoke with Alishea. Questions answered quickly and information concise and clear. Strong work!
Awesome. We’ll be sure to share this with Alishea. Thanks.
Thank you LeAnn – it was a very good experience and I would use Live Chat again!
Thanks for the Kudos. We’re glad you enjoyed the convenience of Live Chat!
Thanks Lee Ann. Quick and to the point! Problem solved.
That’s what we like to hear.
Thank you Megan for all the help!
Thank you for being a member and for the Kudos!
Breanna responded quickly and efficiently to my question! Wonderful customer service!
We’re glad to hear that you’re experiencing the #CUDifference.
Breanna was very helpful today and very courteous. Was a pleasant experience!
Awesome. Thanks for the post!
Just joined this morning. Had a wonderful experience with Sumintra Singh . Sumintra made sure account was set up and processed the loan application rapidly. Very happy with her and will be moving other accounts to FFCU
Welcome! We’re so happy to have you as a member and we’ll be sure to share this with Sumintra. Thanks.
Megan Scott really was patient with me to help resolve a problem
Megan and our team are always willing to help. We’re here to serve you! Thanks for being a member and for the Kudos Dennis!
LeeAnn was on live chat with me, and she was a huge help, and was very polite and prompt at answering my questions. Great customer service!! thank you.
Thanks for the Kudos Janice!
I spoke with Karen. (St Clair Branch). She was extremely helpful. Thank you Karen for your help and your patience.
Thanks for the Kudos, Sheila!
Thank you Leeann for your great help on live chat today. Vanya
Thanks for the Kudos, Vanya!
Karen was super helpful ordering a new card via live chat!
Thanks for being a member, Caitlin!
Thank you Karen for your wonderful assistance!
That’s great! Thanks for the Kudos, Emily.
Veronica at the Broadwiew Hts. location is always extremely friendly, and so helpful! Thank you for being so nice and helpful every time we see you!
Thanks for the Kudos!
Thank you Megan for being so helpful!
Thanks for being a member!
Thank You Breanna. Very helpful!
Thanks for being a member, Eric!
Thanks to Karen for her quick and fast customer service via chat! I was able to have my needs met quickly and efficiently.
Awesome! Thanks for the Kudos, Arnae!
I always love using live chat. It makes things way easier for people who have trouble talking on the phone. Thank you Meghan!!
It’s a great feature for sure! Thanks for the Kudos, Brandon!
Karen always does her best to help FFCCU members.
She sure does! Thanks!
Karen was wonderful assisting with my banking issue via online chat!
Great to hear!
Casey was so good in the live chat, she was very helpful!
Thanks for the Kudos!
LeeAnn was great with the live chat option.
Definitely a great feature to have! Of course, LeeAnn is wonderful to have too 🙂
Great experience on live chat with Casey on Kudos! Thanks!
Awesome, thanks for the Kudos!
Thanks, Meagn you’re awesome!
Thanks for the Kudos!
Thanks Megan you were terrific.
Thanks for the Kudos!
Great job on the live chat with LeeAnn. I was getting blocked in trying to get to bill payer. A few minutes and I was cleared and paid all my bills. THANKS LEEANN!!!
That’s great that she could help! Thanks for the Kudos, Joe!
Karen was great and very helpful.
She always is! Thank you for being a member, Kelly!
Casey was super nice and helpful.
Thanks, Angela!
Casey was very helpful and resourceful with quick response.
Thanks for the Kudos, Ebony! Glad to help.
Karen was very quick to respond and was very helpful! My task was accomplished in less than 3 minutes.
Awesome to hear, Alise! Thanks for the Kudos!