Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Firefighters Community Credit Union (FFCCU) is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 216.621.4644 or communications@ffcommunity.com.
Bill has over 40 years of experience in credit unions and previously served as Chair of the Board of Directors for 30 years. Bill is a retired Captain of the Cleveland Fire Department. Along with his credit union experience, he has served for 16 years on the Ohio Police and Fire Pension Fund Board. He believes that credit unions are powered by providing the best customer service to members. Bill volunteers at St. Ambrose Parish and the Fire Museum renovation. Bill and his wife live in Brunswick and have two grown children.
Tony is honored to have been the current Board Director since 1999. He has been a credit union member of Cleveland Fire Fighter since 1988. Tony graduated with a BA degree in Business from Hiram College and an MBA from Baldwin Wallace College. He is currently an Assistant Chief with the Cleveland Fire Department.
Ben Laurendeau has been employed in the credit union industry since 1987 in a variety of positions. Ben has held the position of President/CEO with Firefighters Community Credit Union since January of 2005. Ben holds an Associate Degree in Accounting from Terra Community College, A Bachelor Degree in Accounting from Tiffin University and a Master of Business Administration Degree from Baldwin Wallace University. Ben serves as a Director on the Ohio Credit Union League Services Corporation Board and serves on the Ohio Credit Union League Audit Committee.
Gary is a lifelong resident of Greater Cleveland and has been a member of the Board of Directors since 2018. Many of his family members have served in the Cleveland Fire department and are long-time members of FFCCU. Gary holds a BA from Columbia College and a JD g from Cleveland State University. He has worked for both Cuyahoga County and the US Attorney’s office in Cleveland during his legal career. Now retired, Gary and his wife live in Lakewood.
Barb is a current Board Director of FFCCU and a fully vested member. She has an MBA in Finance and has spent 25 years teaching to all walks of life. Barb is a volunteer with the Foundation for Geauga Parks, Ohio Department of Natural Resources, Lorain County Spirit of America, and Girl Scouts of Northeast Ohio. Barb is a lifelong resident of the Cleveland area. She and her husband have one daughter.
Alyssa Garcia Evanoff joined Firefighters Community Credit Union as the Chief Marketing Officer in February 2019. Alyssa has nearly two decades of experience in brand management and strategic marketing with a variety of organizations across the Greater Cleveland area. During her career, she has developed successful marketing and creative campaigns that have repositioned brand image and increased brand loyalty through emerging digital trends, content marketing and user experience strategy. Alyssa is a graduate of Miami University and sits on the board of the Cleveland chapter of the American Advertising Federation.
Jessica Bittner joined FFCCU as a teller in 2009. In 2012 she was promoted to branch manager, and has managed multiple branches throughout the credit union. Jessica holds a Bachelors in Human Resource Management & Business Management, with a minor in accounting from Baldwin Wallace University. She was promoted to COO in 2021.
Kathleen Riggs joined FFCCU as Chief Retail Officer in 2013. Kathy has been in the financial services industry for over 25 years, holding a variety of positions. Kathleen received her bachelors degree in psychology from Kent State University and is a certified trainer of CUNA’s Creating Member Loyalty program.
Paul Humphrey was born and raised in Northeast Ohio. He joined FFCCU in 2017 as the Chief Lending Officer. Paul is a graduate of Kent State University. He holds the designation of Certified Credit Union Financial Counselor (CCUFC) from CUNA. Paul has managed lending programs in both small and large credit unions and brings that unique perspective to serve the members of FFCCU.
John Carrick is the Chief Financial Officer of Firefighters Community Credit Union in Cleveland, Ohio. John was hired by Greater Cleveland Firefighters Credit Union (former name of Firefighters Community Credit Union) as an Accounting Assistant in February 1993, was promoted to acting CFO in 1995, and was awarded the position of CFO in 1996. John has assisted in the acquisition of multiple mergers for Firefighters Community Credit Union and has managed two different Merging Credit Unions during the merger process. John is a former member of the Audit Committee of the Cleveland Chapter of the Ohio Credit Union League. John holds a Bachelor of Business Administration degree from Cleveland State University.
Dennis has been a member of the Board of Directors since 2017. He is invested in forming bonds between the Credit Union and the community and helping members improve their economic situations. He has a strong desire to have a voice in the decision-making process of an institution that he was raised with and believes in. Dennis has been a part of the Cleveland Fire Department for 25 years and is currently a Captain. Dennis and his wife live in the Cleveland area with their three children.
Damian has served on the Board of Directors for over 10 years. He has been the Citywide Service Manager for the City of Cleveland since 1983 and manages the demolition of houses and buildings. He holds degrees in Law and Engineering and is a member of the Ohio Bar. Damian lives with his wife in the Cleveland area. He has been a credit union member for 30 years.
Rich serves as the Chair of the Board of Directors and has been a board member since 2009. He has been a Cleveland Firefighter since 1989 and is presently a Battalion Chief serving the city’s lower west side. Rich is a founding member and Treasurer of the Firefighters Memorial Ride. Since their inception in 2004, they have donated over $250,000 to the families of fallen Fire, Police, and EMS workers. He has a bachelor’s degree in Business Administration with a minor in Finance from Cleveland State University.
James is the Vice-Chair of the Board of Directors and has served on the Board since 1982. He has also held the position of Secretary. Jim is a retired Cleveland Firefighter after 30 years of service. He is the past treasurer of Fire Fighters Local 93 and served on the Union Executive Board for 18 years. Jim is also a former Worker’s Compensation Representative for Local 93 and the NOFF.
Bryan has served on the FFCCU Board of Directors since 2006 and looks forward to continuing to help the credit union move forward and provide quality services to members. Born and raised in Cleveland, Bryan and his wife live in Lakewood and have three grown children. He holds a degree in Communications from Cleveland State University and spent 40-years as a cameraman for the MLB and NBA. After 33 years, he retired as a Captain from the Cleveland Fire Department. He is a former Sergeant at Arms for Local 93 IAFF and was Secretary for the Firefighters Memorial.
Bob is a lifelong Cleveland resident and has been a member of FFCCU since 1993. He has served on the FFCCU board since 2019. Bob is a graduate of Cleveland State University and has served as a Cleveland firefighter for the past 28 years, becoming a lieutenant in 2002. He and his wife live in Cleveland and have two grown daughters.
Jim has been a credit union member for over 40 years and has served on the Board of Directors since 2012. He has been a Cleveland Firefighter for 29 years, currently stationed at Engine Company 13. James has served on the Cleveland Firefighters Relief Fund board and was a former Union Steward and Committee Member for Firefighters Local 93. He and his wife have three children.
Megan helped me with a charge on my credit card that I didn’t recognize. Very easy to use the CHAT and she cleared everything up. Thanks again Megan.
That’s great! Thanks for the Kudos, Annie!
Alishea was a great help resetting my password after I got a new phone.
Thanks for the Kudos, Joe!
I needed assistance on travel to another country and LeeAnn was amazing and helpful. I love my credit union because everyone is so helpful no matter if I bank at the branch, using the app or live chat. Thank you LeeAnn!
We’re happy to help anytime, Katherine! Thanks for being a member.
I needed assistance in setting Up iBill paying. LeeAnn, was right on the case and solved a minor glitch. NOW I’m able to set it up! LeeAnn ROCKS!!
She does rock! Thanks, Jim.
Today I was having trouble login into my account. Thanks to Karen she walked me right through and I was up and running in no time.
That’s great to hear, Jeanie. Thanks for the Kudos!
I also had a great experience with Karen via the chat feature. I only intended to ask a quick question but by the time we ended our chat she solved a few other problems that I had been meaning to take care of for a very long time. Thank you for your help!
That’s great she was able to help you out, Michelle! Thanks for the Kudos.
I had a great experience with Karen she was very helpful and polite as well a great worker for your company.
Thanks for the Kudos, Kenneth!
My first time using the Chat and Megan was great! Very knowledgeable and super friendly, even though I couldn’t see her. I love my credit union because of its excellent customer service. You all rock!!!
Thanks, Michelle. We love you too.
Karen was awesome. Fast and efficient answers to all my questions!
Karen is awesome 🙂 We’ll be sure to share these Kudos with her. Thanks.
Alishea was outstanding. Enjoyed my chat with her. Made me feel very welcome.
We’re glad you’re enjoying great member service! Thanks for the Kudos.
Karen was great. She looked into a situation more for me and got me more information that I did not expect to get, and the end results were awesome. Good customer service.
Thanks for the Kudos Octavia.
Alishea was a great help with a transfer today! Kudos!
Thanks for the Kudos Kristie.
LeeAnn was great! Very helpful in getting account set up. FFCCU customer service rep Karen was great too in getting me back to LeeAnn when my computer cut out. Thanks ladies!
That’s why we’re called teammates, instead of employees. We work together and strive to provide great member service. Thanks for the Kudos Dave!
LeeAnn was awesome! She went the extra step to help me figure out a transaction. Prompt service. Much appreciated
Thanks Barb for being a member and for giving Kudos to LeeAnn.
Megan was superb. She helped me hit a home run on my first experience with online banking. She went above and beyond her job to help me accomplish what was urgent for me to accomplish. She was thorough, patient, knowledgeable, professional and kind. I truly am very happy how she hung in there with me. I love her personable character. She is a model employee, one to be revered.
This should be the first of many excellent experiences! Thanks for taking the time to give Kudos to Megan.
Just got off the chat line with Breanna. I had an urgent issue that I needed help with & was having a problem using my card. She pinpointed the problem and offered a temp daily increase in my credit & resolved the issue in moments, literally. It was great to have a resolution & understanding so quickly.
Thanks Mira for the Kudos.
Just got off the chat line with LeAnn..she was very informative and she answered all of my question …great job!!!
We’re glad you found online chat to be helpful. We’ll be sure to pass this feedback along to LeeAnn. Thanks!
LeeAnn thank you for the amazing service! You guys are so easy to deal with! Have a great day!
We’re here to serve. Thanks for the Kudos.
Thank you LeeAnn for being a big help.
Thank you for being a member of FFCCU!
LeeAnn was very informative today…… Answered all my concerns
Excellent.
Spoke with Alishea. Questions answered quickly and information concise and clear. Strong work!
Awesome. We’ll be sure to share this with Alishea. Thanks.
Thank you LeAnn – it was a very good experience and I would use Live Chat again!
Thanks for the Kudos. We’re glad you enjoyed the convenience of Live Chat!
Thanks Lee Ann. Quick and to the point! Problem solved.
That’s what we like to hear.
Thank you Megan for all the help!
Thank you for being a member and for the Kudos!
Breanna responded quickly and efficiently to my question! Wonderful customer service!
We’re glad to hear that you’re experiencing the #CUDifference.
Breanna was very helpful today and very courteous. Was a pleasant experience!
Awesome. Thanks for the post!
Just joined this morning. Had a wonderful experience with Sumintra Singh . Sumintra made sure account was set up and processed the loan application rapidly. Very happy with her and will be moving other accounts to FFCU
Welcome! We’re so happy to have you as a member and we’ll be sure to share this with Sumintra. Thanks.
Megan Scott really was patient with me to help resolve a problem
Megan and our team are always willing to help. We’re here to serve you! Thanks for being a member and for the Kudos Dennis!
LeeAnn was on live chat with me, and she was a huge help, and was very polite and prompt at answering my questions. Great customer service!! thank you.
Thanks for the Kudos Janice!
I spoke with Karen. (St Clair Branch). She was extremely helpful. Thank you Karen for your help and your patience.
Thanks for the Kudos, Sheila!
Thank you Leeann for your great help on live chat today. Vanya
Thanks for the Kudos, Vanya!
Karen was super helpful ordering a new card via live chat!
Thanks for being a member, Caitlin!
Thank you Karen for your wonderful assistance!
That’s great! Thanks for the Kudos, Emily.
Veronica at the Broadwiew Hts. location is always extremely friendly, and so helpful! Thank you for being so nice and helpful every time we see you!
Thanks for the Kudos!
Thank you Megan for being so helpful!
Thanks for being a member!
Thank You Breanna. Very helpful!
Thanks for being a member, Eric!
Thanks to Karen for her quick and fast customer service via chat! I was able to have my needs met quickly and efficiently.
Awesome! Thanks for the Kudos, Arnae!
I always love using live chat. It makes things way easier for people who have trouble talking on the phone. Thank you Meghan!!
It’s a great feature for sure! Thanks for the Kudos, Brandon!
Karen always does her best to help FFCCU members.
She sure does! Thanks!
Karen was wonderful assisting with my banking issue via online chat!
Great to hear!
Casey was so good in the live chat, she was very helpful!
Thanks for the Kudos!
LeeAnn was great with the live chat option.
Definitely a great feature to have! Of course, LeeAnn is wonderful to have too 🙂
Great experience on live chat with Casey on Kudos! Thanks!
Awesome, thanks for the Kudos!
Thanks, Meagn you’re awesome!
Thanks for the Kudos!
Thanks Megan you were terrific.
Thanks for the Kudos!
Great job on the live chat with LeeAnn. I was getting blocked in trying to get to bill payer. A few minutes and I was cleared and paid all my bills. THANKS LEEANN!!!
That’s great that she could help! Thanks for the Kudos, Joe!
Karen was great and very helpful.
She always is! Thank you for being a member, Kelly!
Casey was super nice and helpful.
Thanks, Angela!
Casey was very helpful and resourceful with quick response.
Thanks for the Kudos, Ebony! Glad to help.
Karen was very quick to respond and was very helpful! My task was accomplished in less than 3 minutes.
Awesome to hear, Alise! Thanks for the Kudos!