Member Testimonials & Reviews
Kudos to all of us! Together, our members and teammates are making a REAL difference!
Serving our members, it’s our sole purpose. Providing stellar service and products is what’s kept us in business since 1936. Together, we are real people, living the credit union philosophy of #PeopleHelpingPeople. Every day, we are grateful for the chance to showcase the #CUDifference.
Share how you’ve experienced that difference. Give kudos to FFCCU or a teammate here!
Alishea was very helpful with helping with my issues. She was patient with me and really helped explain things to me that I was ignorant to.
LeeAnn was very helpful in navigating me through the set up process! Being completely lost most times when I am on the computer, I didn’t even know what a browser was until she told me, she was very patient with all my questions and did a fabulous job with her knowledge and skills! Thank you so much LeeAnn, you have made my day!
Megan was very helpful and answered my question completely and promptly! Great customer service!
Shoutout to LeeAnn! Very quick and helpful!
LeeAnn was very helpful!
LeeAnn is amazing, hands down! Informational and quick response time!
Big Kudos to Megan for assisting me so quick!
Thank you Megan for assisting me with my Check reorder issue. You were super helpful.
Thank you Karen. She was very helpful and made sure I was satisfied.
Thank you for the Kudos!
LeeAnn was a huge help and made the experience very easy!
Thanks for the Kudos!
Thank you, Megan, for helping me figure out that a charge from London on my checking account was legit, after all! And for helping me figure out what services are available to out-of-state members.
Glad she was able to help! Thanks for being a member.
Pooran Singh reached out to me to tell me about a promotion the FFCU was having in June for loan refinancing. He was very professional, and walked me through the process of refinancing my home equity loan. The new loan’s term and interest rate is going to save me a lot of money. Thank you Pooran!
We’re happy to help and to have you as a member, Lisa!
LeeAnn was awesome! She went out of her way to find the answers to my questions in a very timely fashion :)!! Thanks LeeAnn!
That’s great, Melissa! Thanks for being a member!
LeeAnn was very helpful when I asked about financial counseling. I feel excited about the appointment I set up and hopeful that something good will come of it. Budgeting with another adult can be tricky so I am grateful to have a 3rd party guide us.
That’s great Tricia, good luck at your appointment!
LeeAnn was so helpful! It was so easy to open a new checking acct. Thank you very very much 🙂
That’s great to hear, thanks for the Kudos!
Alishea was a pleasure to chat with. Wanted to order an ATM card and she was able to take care of it very quickly. Great experience.
Thanks for the Kudos, John!
Alishea was awesome! She was polite and respectful but also answered every question I had. It was much appreciated and I hope to speak with her again if need be.
Great to hear Cameron! Thanks for the Kudos!
Alishea was great to work with. She was thorough. I needed a replacement ATM Card, but ultimately decided to open a checking account as it would be easier to handle my banking with. The process was quick and easy.
Glad to hear she could help you! Thanks for the Kudos.
Breanna worked through all of the questions I had and was very nice and patient with me. She is the best customer service rep that I have worked in a long time!
We’re happy she was so helpful! Thanks for the Kudos!
Connected with Karen through Live Chat – what a great service. I really appreciated being thanked for being a Member. KUDOS to Karen.
Great to hear, Karen! Thanks for the Kudos!
Karen was great and made everything I needed go smoothly.
Thanks for the Kudos, Zeljko!
I love when I reach out to companies and learn something new to better help myself in the future, I call it Proactive and Future Value and Breanna certainly gave me that. Thanks Breanna for a job well done!
Thanks, Renee! Good to hear Breanna was able to give you some knowledge in your interaction.
Thanks Megan for the help over chat. You went above and beyond!
Thanks for the Kudos, J!
A BIG thank you to LeeAnn for helping me with my account information and the next steps to take! Much appreciated!
Great to hear, Demetrius! Thanks for the Kudos!
Thank you so much LeeAnn for your help regarding car loan info, much appreciated.
Thanks for being a member, David!
Thank you so much Tomesha!!!!
When I walked in to the Wellington office I was dreading the process of applying for a loan. With your upbeat and positive attitude, it was easy and effortless. Thank you again, you rock!!!
Tomesha is pretty awesome! Thanks for the Kudos!
Thank you Alishea for your help today!
Thanks for the Kudos, Jenna!
This was my first time experience with FFCCU and I have to say Abby from Willoughby location truly made my first time experience amazing. She has helped me buy out my lease and purchase my car! Abby was very professional, organized, fast and efficient. I recommend her to anyone in the 440 area! Thanks for a great experience!
Thanks, April! We’re lucky to have Abby on the team and just as lucky to have you as a member.
Alishea of the Live Chat was very helpful and efficient. She responded promptly and answered questions thoroughly. She was very precise in helping me navigate the site. Thanks a ton!
Thanks for the Kudos, Pamela!
Megan was very helpful in setting a travel notice on my debit and credit card though online chat. Thank you for all your help. Hopefully the app will add Iceland as a country and this website add the CO-OP link to search for shared International ATMs/Branches.
Hi Chris, if you have any issues on your trip, don’t hesitate to reach out to us! Thanks for the Kudos.
Carol & Randa were super helpful in getting a fast turn-around on my lease buyout! Made for what is likely the best auto purchase experience I’ve had.
That’s awesome, Ben. We’re glad you had such a good experience!
Megan was very helpful on chat. She ordered me a new debit card and saved me a trip to a branch. Thanks again, Megan!
That’s awesome, thanks for the Kudos Alison!
Alishea was super helpful! Makes me so glad I set up an account with FFCCU, the customer service is top notch!
Thanks for being a member, Meagan!
Karen was great she did everything quick and painless
Glad she could help you, Timothy!
Karen was extremely helpful this morning, I love having the chat option when I need help online
It really is a great help! Thanks for the Kudos, Dave.
LeeAnn was really helpful on Chat this afternoon and very pleasant to work with.
We’re glad LeeAnn could help you. Thanks for the Kudos!
LeeAnn was super helpful and efficient handling a matter with me via chat this morning!
Great to hear, Debi! Thanks for the Kudos.
Kudos to Megan for helping set-up my on-line account!
Thanks for the Kudos, Mark.
Kudos to LeeAnn for assisting me this morning with concerns. As well as with the additional request that came up during our chat.
Thanks for the Kudos, Christine!
Megan was awesome on Live Chat. This let me handle some very confidential personal matters while at my desk at work. Thank you for this!
Glad she was able to help, Alice. Thanks for the Kudos!
Bre was such a delightful representative, that she and I were able to share a laugh as she coached me through the Online Banking.
Once again I am very proud of the way Bre, and past representatives have treated me. Hats off to such a wonderful representative at FFCCU.
That’s amazing, Marie. We’re glad she helped you out like that! Thanks for the Kudos.
Used live chat today with Megan and she was very helpful!!
Glad she could help you out! Thanks, Maggey.
Used live chat today with Megan and she was awesome! Wanted to do a in-account balance transfer and she set it up in under 2 minutes. Love this option!!
Thanks for the Kudos, Jo!
LeeAnn was great. Provided all the information I needed. Sounded very happy to help. Thank you very much.
Thanks for being a member, Lydia!
Leeann was the agent that assisted me with the live chat also. Handled my issue right away!!!! Great service!
Great to hear, thanks for the Kudos!
I had a question about whether I’d be able to directly and automatically import some of my account information into a third-party budgeting app. As it turns out, that particular app isn’t supported, but Casey was able to suggest a couple other options – Mint and the Budget Smart desktop program.
Glad she could help you out!
Leeann was the agent that assisted me with the live chat. Handled my issue professionally. Saved me a trip downtown.
Great! Thanks for the Kudos, Edwin.
I applied for my first vehicle loan and credit card through FFCCU recently, and was helped by Sumintra and Ann. They were both extremely helpful and knowledgeable. I felt very welcomed and was impressed with the customer service I was afforded by them both. It was a pleasant experience and I will absolutely be back. Thank you!
Thanks for the Kudos, Henry. It’s great to have you as a member!
I couldn’t access my account. The agent, Karen, was very helpful. She got things done efficiently without any hassles. I love the online chat feature. She answered my inquiry very quickly.
Online chat is very useful! Thanks for the Kudos, Ashley.
My customer representative was very helpful. She was able to tell me about charges that were on my account but not made by me. I appreciate her help. She is an asset to the company. It was easy to get a response through the chat line.
Great to hear, Brenda. Thanks for the Kudos!